PWS.pdf

Performance Work Statement (PWS)

NORTEL/MERIDIAN SWITCH EXTENDED SERVICE PLAN

Naval Support Activity (NSA) Souda Bay, Crete, Greece Provided by Naval Computer and Telecommunications Station Detachment (NCTAMS LANT DET)

Souda Bay, Crete, Greece

1.0 Introduction

The Navy Computer Telecommunication Area Master Station, Atlantic Detachment (NCTAMS LANT DET), Souda Bay, Crete, Greece is looking to purchase an Extended Service Plan (ESP) in support of the four Nortel/Meridian Telecommunication switches aboard NSA Souda Bay, Crete, Greece. The Navy Base Communications Manual tasks NCTAMS LANT DET Souda Bay with managing communication services for the NSA Souda Bay, Crete, Greece, and acting as a liaison for all Communication companies and any base units, departments, and/or agencies. In order to fulfill these responsibilities, the ESP must provide restoration services as well as access to equipment, card replacement, upgrades, software, and licenses for existing equipment at NSA Souda Bay.

1.1 Overview

This PWS specifies the requirement to provide reliable and responsive around-the-clock, provide routine and emergency technical assistance, and repair and return of components for the US Navy installed Nortel Telephone Switch (SL-100 Multi-function Switch) and associated equipment installed at Naval Support Activity, Souda Bay, Greece, 24 hours a day, 7 days a week and 365 days a year (24x7x365).

1.2 Place of Performance- NSA Souda Bay, Crete, Greece

1.3 Period of Performance- The period of Performance will be from 01 April 2025 to 31 March 2029.

Period of Performance will comprise of a Base year, with three Option years.

BASE YEAR (ELIN AXXX): 01 APR 2025 through 31 MARCH 2026 OPTION YEAR 1 (ELIN BXXX): 01 APR 2026 through 31 MARCH 2027 OPTION YEAR 2 (ELIN CXXX): 01 APR 2027 through 31 MARCH 2028 OPTION YEAR 3 (ELIN DXXX): 01 APR 2028 through 31 MARCH 2029

2.0 Objective

Services under this procurement cover an ESP service that will provide the services listed throughout this PWS. The ESP will be written to provide a base year and three, optional service years. The ESP Base Year will need to begin no later than 01 April 2025. The option years will be from 01 April 2025 to 31 March 2029. This contract shall provide a flexible means of meeting and sustaining the United States Navy’s need for fast, safe, secure, dependable, and stable telecommunications services to allow end-users the ability to perform their official duties.

2.1 The contractor shall keep current with Department of Defense (DOD) and Department of Navy (DON) policies regarding services covered under this contract and manage the contract accordingly.

3.0 Technical Requirements

The ESP will provide 24x7x365 Technical Assistance Services (TAS)/ Emergency Technical Assistance Services (ETAS) support to include the following:

Unlimited remote maintenance and diagnostics support

Remote testing and diagnostic fault isolation

System restoration from provider helpdesk facilities. and from Avaya Global Technical

Patch Administration deemed critical by OEM

Repair and Replacement (R&R) services to all Nortel system electronic circuit packs, subassemblies, assemblies, and peripheral equipment, to include all manufacturer proprietary station equipment and other vendor equipment as identified.

3.1 Priority restoration services for emergencies- Emergency is defined as a critical system service outage which significantly impacts the daily operations aboard NSA Souda Bay. Final determination of emergency status rests with the Government.

3.1.1- ETAS requests will be responded to in no more than one (1) hour.

3.1.2- The ESP provider will recommend corrective actions required to restore stable operations as needed.

3.1.3- Emergency replacement contact is available 24x7x365. In response to any emergency repair/replacement request, the Contractor shall ship the replacement parts FEDEX within 24 hours after Government's request to:

U.S Naval Forces Souda Bay Attn: NCTAMS LANT DET Mouzouras, Hania, Creta Greece T.K. 73100

The Contractor shall provide a tracking number within 5 hours after shipment.

3.1.4- The Contractor shall ensure that replacement parts are not damage during shipping and handling process.

3.1.5- Onsite Inside Plant technician (ISP) will install the replacements provided.

3.2 Routine Restoration Services- The Contractor shall provide Depot Level Maintenance for the components installed in the systems identified consisting of all functions required to restore all failed components and end items to serviceable operating condition.

3.2.1- TAS requests will be responded to in no more than four (4) hours.

3.2.2- Repaired items will operate the same as new items and will be returned to the Government within

(21) days of receipt via FEDEX to:

U.S Naval Forces Souda Bay Attn: NCTAMS LANT DET Mouzouras, Hania, Creta Greece T.K. 73100

The Contractor shall provide the tracking number.

3.2.3- The Contractor shall ensure that replacement parts are not damage during shipping and handling process.

3.2.4- Onsite Inside Plant technician (ISP) will install the replacements provided.

3.3 Other Considerations

3.3.1- The Contractor shall be capable of providing a DSN and commercial phone number 24x7x365 and must be able to call DSN European area (314) at any time.

3.3.2- The Contractor shall have a history, the certifications, and the skillset to be able to properly troubleshoot the NORTEL SL-100 MFS remotely. A qualification review (i.e. resumes and certifications) will be conducted of the individual(s) who will be assigned the duties tasked per this contract.

3.3.3- The Contractor shall provide DISA Joint Interoperability Test Command (JITC) certified solutions whenever possible and ensure that all systems are restored to comply with applicable DISA Circulars.

3.3.4- Additional services and devices within the scope of this contract may be added over the life of the contract via contract modification.

4.0 Existing Equipment- The following systems and/or peripheral equipment are to be maintained under this PWS:

NORTEL DMS 100/200 (SL-100) running MSL-17 Software revision, wired for 2400 lines, equipped for 2400 lines.

NORTEL SL-1 Option 61C, used for E-1/T-1 Conversions between commercial carrier and DSN

Switch.

Uninterruptible Power Supply

PYLON - DC-AC inverter Model-CFR 1000-48, (4 each).

PYLON - Junction Control Panel Model-JCP3, (1 each).

Lorain- Power System Model-1231A2 Spec.58210650107, (1 each).

Eaton Rectifiers- Model APR48-3G Serial Numbers 246133082, 246136701, 246136704, 246136641, 246133303 (6 each)

System Controller SC200 Model APS6-300 Serial number 0344427081

Victron Energy AGM Gel Cell Batteries – Model AGM 12-165 (Qty 16)

5.0 Points of Contact (POC)

5.1 NAVSUP FLSC DET Souda Bay Contracting Officer

5.2 NCTAMS LANT DET Souda Bay Technical Person of Contact (TPOC)

5.2.1 TPOC is responsible for:

(a) Controlling all Government technical interface with the Contractor and provide technical advice and clarifications of the specifications/statement of work.

(b) Liaison with personnel at the Government installation and the contractor personnel on site.

(c) Promptly furnishing documentation on any requests for change, deviation, or waiver, (whether generated by the Government or the Contractor), including preparation of a revised statement of work and cost estimates for these changes, to the Contracting Officer for their action.

(d) In the event of Contractor delay, or failure to perform, determine the cause, and make recommendations for appropriate corrective and/or preventive measures to the Contracting Officer.

(e) Periodically controlling Contractor performance to ensure individuals assigned by the Contractor to perform services under this contract are of skill levels required.

(f) Monitor Contractor performance ensuring that Contractor performs in accordance with the contract statement of work and terms and conditions.

(g) Be accountable for quality assurance, inspection, and acceptance of services.

(h) Government furnished property;

(i) Security requirements on Government installation.

(j) Reviewing Contractor’s invoices and completing and signing a form certifying for payment and place a copy in the TPOC file and completing the Contractor Invoice Review Form.

(k) Submitting a written report on the Contractor’s performance to the Contracting Officer. Complete the TPOC Report of Contractor’s Performance in accordance with the schedule established in the contract administration plan for the contract. This report shall be submitted quarterly to the Contracting Officer and the final report shall be submitted within sixty (60) days of completion of the Contract.

NOTE: When, in the opinion of the Contractor, the TPOC requests effort outside the existing scope of the contract (or delivery/task order), the Contractor shall promptly notify the Contracting Officer in writing. No action shall be taken by the contractor under such direction until the Contracting Officer has issued a modification to the contract.

THE TPOC IS NOT AN ADMINISTRATIVE CONTRACTING OFFICER AND DOES NOT HAVE

THE AUTHORITY TO DIRECT THE ACCOMPLISHMENT OF EFFORT, WHICH IS BEYOND THE

SCOPE OF THE STATEMENT OF WORK IN THE CONTRACT OR DELIVERY/TASK ORDER.

6.0 Quality Assurance

The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government shall do to ensure that the contractor has performed in accordance with performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).