NeoSerra Customer Relationship Management Software Licenses
Closed Solicitation Posted
- Solicitation number
- 47QACA25Q0245
- Agency
-
Public Buildings Service
General Services Administration
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Small Business Administration's Office of Veterans Business Development (OVBD) is seeking to procure NeoSerra Customer Relationship Management software licenses from Outreach Systems through a sole source acquisition. The software will support a nationwide network of 31 Veterans Business Outreach Centers (VBOCs) that provide business counseling services to veteran-owned small businesses. This specialized CRM system is designed specifically for nonprofit economic development organizations and offers unique features tailored to serve veteran entrepreneurs, including detailed demographic and economic client tracking capabilities and custom reporting functions. The procurement is structured as a firm fixed-price contract with a twelve-month base period and four one-year option periods, potentially spanning five years total. The solicitation will be evaluated using a Lowest Price, Technically Acceptable (LPTA) approach, with responses due by August 7, 2025 at 4:00 PM Eastern Standard Time to Contracting Officer Karen Dukes at karen.dukes@gsa.gov.
This opportunity does not utilize any set-aside designations and is being pursued as a sole source acquisition under FAR 6.302-1, targeting Outreach Systems of Santa Barbara, California as the only responsible source capable of meeting the agency's requirements. The estimated contract value is $25,000 for the base year, with a total potential value of $132,728.40 across the base year plus four option years. The software will be delivered as an online cloud-based digital bundle, with each bundle including licenses, subscription services, and unlimited access for up to 50 users across the VBOC network. The performance period is scheduled to run from September 14, 2025 to September 13, 2030, with software accessibility required daily between 7:30 AM and 6:00 PM, Monday through Friday. The place of performance is Washington, DC, though the software will serve VBOCs nationwide, and the SBA has already invested $90,000 over five years in this platform, making switching costs prohibitive.
Notice text
Intent to Sole Source for Outreach Systems NeoSerra Customer Relationship Management Software Licenses
This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services, in conjunction with FAR Part 13 Simplified Acquisition Procedures, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a separate written solicitation will not be issued. The solicitation number is 47QACA25Q0245. This acquisition is being pursued on a sole source basis under the statutory authority of Title 10, U.S.C. Section 2304(c) (1), as implemented by Federal Acquisition Regulation (FAR) 6.302-1, "Only one responsible source and no other supplies or services will satisfy agency requirements." A determination by the Government not to complete this effort is solely within the discretion of the Government. The Government will not pay for any information received.
The U.S. Small Business Administration (SBA), Office of Veterans Business Development (OVDB) intends to award a sole source, firm fixed price contract to Outreach Systems, 5385 Hollister Avenue #104. Santa Barbara, CA 93111, to provide a (1) twelve month a base period and four (4) one-year option periods for the renewal of Outreach Systems NeoSerra software licenses to be used by a nationwide network of 31 Veterans Business Outreach Centers (VBOCs) which provide business counseling services to veteran owned small businesses. NeoSerra is a customer relationship manager (CRM) system developed by Outreach Systems and designed specifically for nonprofit economic development organizations with unique market features which best serve veteran entrepreneurs in the OVBD VBOC Program.
The associated North American Industry Classification System (NAICS) code 513210–Software Publishers and the business size standard is $41,500,000.00. The posting date of this requirement is 23 July 2025.
A determination by the Government not to compete with this proposed contract based upon responses to this notice is solely within the discretion of the Government. This notice of intent is not a request for competitive proposals. This is a written notice to inform the public of the Government's intent to award on a sole source basis the required supplies.
Please contact Karen Dukes, Contracting Officer, with responses or questions regarding this requirement at karen.dukes@gsa.gov. No telephonic inquiries will be honored. Interested parties may identify their interest and capability to respond to the requirement. Any response to this notice must show clear and convincing evidence that competition will be advantageous to the Government.
This notice will close on 07 August 2025 at 4:00 PM Eastern Standard Time (EST).
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