National Contact Center Industry Day

The Department of Labor, Office of Small and Disadvantaged Business Utilization will be hosting a National Contact Center Industry Day on January 8, 2015 at 10:00 a.m. until 3:00 p.m. at the Department of Labor, Frances Perkins Building, Conference Room N-4437 A, B and C,   200 Constitution Avenue, NW, Washington, DC 20210.

****This event will provide all interest parties the opportunity to gather information about the upcoming National Contact Center requirements: 1) Customer Relationship Management (CRM) and Implementer, and  2) Contact Center Operations.

Also, there will be a questions/answer session as well as an opportunity for parties to network amongst each other.

Space is limited to 100 attendees.

On-line registration opens to the public December 19, 2014 and closes January 2, 2015 midnight and may be accessed at the following website:

http://www.dol.gov/oasam/programs/osdbu/vendor_internet_info.htm#register

Then, Go to Other Events of Interest to register.

For your convenience, attached is a copy of the agenda for the National Contact Industry Day Sessions 1 & 2 and a copy of the National Industry Day Invitation flyer.
If you have any questions, please contact Sonya Carrion at carrion.sonya@dol.gov or Isela Martin at martin.isela@dol.gov.
Looking forward to your participation.