NASA is seeking an experienced consultant to provide advisory ombuds services in the areas of training, developing awareness materials and reports, managing Case Management System, creating and analyzing surveys and providing support with policies and proc

NASA is seeking an experienced consultant to provide advisory ombuds services through an open market solicitation set aside for small businesses. The selected contractor will support NASA's ombuds program through training, reporting, communications, policy consultation, and case management for a base period of 12 months. Proposals are due by February 21, 2024 and will be evaluated based on the offeror's demonstrated understanding of workplace issues, relevant ombuds experience including at federal agencies, and proposed costs.

The solicitation is set aside as a total small business requirement. The predominate NAICS code is 541611 and PSC code R499. The services will be performed at the contractor's facility and at various NASA locations to support 30 agency ombuds officers. The contractor will be responsible for developing consultation methods, delivering introductory and advanced training programs, authoring an annual report and briefing packages, analyzing biennial surveys, revising ombuds directives and procedures, and facilitating monthly meetings and performance evaluations over the one year period of performance.