MTC/GJC dispatch answering service
Closed Solicitation Posted
- Solicitation number
- 140L1725Q0035
- Agency
-
Colorado Region
Bureau of Land Management, Department of the Interior
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Bureau of Land Management Colorado Region is seeking a contractor to provide after-hours telephone answering services for the Grand Junction and Montrose Interagency Dispatch Centers. The services include 24/7 remote telephone triage and assessment during non-operational hours, with specific coverage from 7:00 PM to 7:30 AM during May-November and 5:00 PM to 7:30 AM during December-April. Key requirements include handling approximately 10 calls per night with a maximum 5-minute wait time, maintaining a 100% live operator answer rate, and immediately routing urgent calls such as smoke reports to on-call dispatchers while emailing non-urgent caller information the following business day. The evaluation will be conducted on a Price and Other Factors basis, with technical capability and past performance weighted more heavily than price, where technical capability will be graded as Exceeds, Meets, or Does Not Meet based on demonstrated experience with similar services. The proposal submission deadline is August 22, 2025, following two amendments that extended the original August 8 deadline and incorporated vendor questions and answers.
This opportunity is designated as a Total Small Business set-aside under NAICS code 561421 (Telephone Answering Services) with a $19 million size standard. The current incumbent is Mountain Message Service Inc., which has been billing approximately $198 per month with annual costs of roughly $2,500 per dispatch center. The contract structure includes a base period from August 29, 2025, to August 28, 2030, with four additional one-year option periods that could extend the total contract duration through August 2030. Peak call volumes typically occur during fire seasons, particularly in February, March, April, September, October, and November, requiring one operator per center during coverage periods. The place of performance is listed as South Mashpee, Massachusetts, though the services will be provided remotely for the Colorado-based dispatch centers, with the first deliverable of after-hours services due within 30 days of contract award.
Notice text
BLM-CO MTC/GJC DISPATCH ANSWERING SERVICE
Basic Contracting Requirements:
1. Active Registration: www.sam.gov/SAM
2. Invoicing and Payment: www.ipp.gov - 30 day prompt pay after delivery. We can accept and pay interim invoices.
3. FAR Part 12 - Commercial Items Provisions and Clauses
4. FAR Part 13 - Simplified Acquisition Procedures
5. Small Business Set-Aside for NAICS 561421 - Telephone Answering Services - $19.
6. Award of this contract will be on a Price and Other Factors basis.
An award will be made to the Contractor whose proposal conforms to the solicitation and represents the best value to the Government based upon Price and Other Factors. Low price will be the deciding factor among similarly graded, technically acceptable offers. No award will be made above the available budget or at a price that can't be determined to be fair and reasonable.
The Government will evaluate quotes submitted in response to this solicitation in accordance with the factors listed below. The Government intends not to enter negotiations after the initial review, therefore contractors should submit their best proposal up front
1. Technical Capability/Requirements (Graded as Exceeds, Meets, Does Not Meet)
Technical Capability will be assessed based on the proposer's demonstrated experience providing services of similar size and scope for commercial, municipal, state or other federal agencies. The tailored technical response must include how and when the contractor will provide the necessary labor, supervision, quality control, tools, equipment, and supplies. A generic or boilerplate technical response with no specific details will be graded as "does not meet". A proposal that demonstrates the aforementioned capabilities will be graded as Meets or Exceeds.
The contractor must demonstrate qualifications and experience of the specific key personnel (supervisor and/or foreman) to provide these services.
In lieu of prior recent and relevant experience with commercial, municipal, state, or federal agencies, the contractor may submit a detailed business plan that includes: operating costs (including labor, equipment, and supplies); staff (positions, expertise/qualifications and training plus recruitment of any subcontractors); funding sources (including initial capital and any partnerships or other funding sources); and a description of their motor vehicle fleet. This business plan must also address the requirements for operating a commercial business and include a business license, insurance, articles of incorporation and any other applicable requirements.
2. Past Performance (Graded on a confidence scale (Significant Confidence, High Confidence, Confidence, Marginal Confidence, No Confidence. Past performance that shows more relevancy, recency and a higher level of customer satisfaction will be graded higher on the scale.
Offeror must provide contact information from three past projects (name, current phone number or email address, contract identification number, overall dollar value) for prior work similar in size and scope completed within the last three years. Past performance will be graded upon the information provided in the proposal and any information contained or referenced in Government data bases, e.g., www.SAM.gov, CPARS Integrity and FPDS-NG.
3. Price: Prices will be revealed to the Technical Evaluation Board after other factors are graded and will be the deciding factor among offers similarly graded offers.
Minimum Requirements for a responsive bid:
1. Signed SF-1449 with all your info and price filled out.
2. Technical response showing how you plan to complete the work.
3. Email the above items to the POC no later than the closing date, August 8th, 2025 by 1700 MT, with "140L1725Q0035 - BLM-CO MTC/GJC DISPATCH ANSWERING SERVICE" in the subject line.
If you have any questions, email the POC before close date.
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