A04_SOW_Dispatch_Answering_Service.pdf
PDF 212 KB Posted
- Attached to
- MTC/GJC DISPATCH ANSWERING SERVICE
- Solicitation number
- 140L1725Q0035
About this file
This Statement of Work (SOW) details after-hours telephone answering services for the Grand Junction and Montrose Interagency Dispatch Centers in Colorado. The contractor will provide year-round telephone triage and assessment services, including patching urgent calls (such as smoke reports and resource orders) to on-call dispatchers during non-staffed hours. Specific requirements include emailing non-urgent caller information the following business day and maintaining communication with the dispatch centers about on-call personnel.
The contract is a Firm Fixed Price Purchase Order with a five-year base period from 08/15/2025 to 08/14/2030, plus four option years. The place of performance is located at 483 B Great Neck Rd. in South Mashpee, MA, with the first deliverable of after-hours non-emergency phone services due 30 days after award. The solicitation is a small business set-aside for Telephone Answering Services, with the Bureau of Land Management Colorado Region as the sponsoring agency. Contractors will be evaluated on technical capability, past performance, and price, with low price being the deciding factor among technically acceptable offers.
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Other files
| File | Type | Posted |
|---|---|---|
| Sol_140L1725Q0035_Amd_0002.pdf | ||
| B12_VENDOR_Q_A_0002.pdf | ||
| Sol_140L1725Q0035_Amd_0001.pdf | ||
| B03_WAGE_DETERMINATION_-_MONTROSE_COUNTY.pdf | ||
| Sol_140L1725Q0035.pdf |
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STATEMENT OF WORK (SOW)
1.0 TITLE
Grand Junction and Montrose Interagency Dispatch Centers after hours phone service.
2.0 BACKGROUND
Grand Junction and Montrose Interagency Dispatch Centers are full-service wildland fire centers.
3.0 OBJECTIVE
The contractor shall provide after-hours telephone triage and assessment services for the Grand Junction Interagency Dispatch, 2774 Landing View Lane, Grand Junction, Colorado, 81506 and Montrose Interagency Dispatch Center, 2465 South Townsend Avenue, Montrose, Colorado, 81401.
4.0 SCOPE
The contractor shall provide after-hours telephone answering services for two Interagency Dispatch Centers located at: Grand Junction Interagency Dispatch, 2774 Landing View Lane, Grand Junction, Colorado, 81506 and Montrose Interagency Dispatch Center, 2465 South Townsend Avenue, Montrose, Colorado, 81401.
1. For Montrose Interagency Dispatch Center:
a. Answering service contract for the purpose of relaying critical wildland fire information during hours that dispatch staff are not in the dispatch center. This will include patching callers though to an on-call dispatcher with smoke reports and resource orders with imminent needed date/times.
Phone calls need to be relayed year-round any time the dispatch center is not staffed including time when the phone calls overload the center's staff and calls are pushed to answering service.
b. Answering service will provide an email the following business day with name and number of callers that did not need patched through to the on-call dispatcher. Usually this will be resources who call to inform the dispatch center they have returned to their home unit after an assignment outside of their dispatch area but may include other non-urgent information.
c. For all urgent information the answering service will call the dispatcher listed as on-call. Each center will be responsible for updating the answering service of the on-call person's name and number.
2. For Grand Junction Interagency Dispatch Center:
a. Answering service contract for the purpose of relaying critical wildland fire information during hours that dispatch staff are not in the dispatch center. This will include patching callers though to an on-call dispatcher with smoke reports and all resource orders. Phone calls need to be relayed year-round any time the dispatch center is not staffed including time when the phone calls overload the center's staff and calls are pushed to answering service.
b. Answering service will provide an email the following business day with name and number of callers that did not need patched through to the on-call dispatcher. Usually this will be resources who call to inform the dispatch center they have returned to their home unit after an assignment outside of their dispatch area but may include other non-urgent information.
c. For all urgent information the answering service will call the dispatcher listed as on-call. Each center will be responsible for updating the answering service of the on-call person's name and number.
3. No specialized software is required other than a telephone.
4. Shall provide quarterly invoices outlining the minimum due.
5.0 CONTRACT REQUIREMENTS/ AND PERSONNEL QUALIFICATIONS
N/A
6.0 TYPE OF ORDER
The award is anticipated be a Firm Fixed Price Purchase Order with 4 Option Years
7.0 PERIOD OF PERFORMANCE
Price Purchase Order with 4 Option Years
08/15/2025 – 08/14/2030
8.0 PLACE OF PERFORMANCE
483 B Great Neck Rd. South Mashpee MA 02346.
I. 8.0 REPORT(S)/DELIVERABLES AND DELIVERY SCHEDULE
DELIVERABLE DELIVERABLE DESCRIPTION / FORMAT
REQUIREMENTS DUE DATE
#1 (Task 4.1)
Access to after hour non-emergency phone services
30 days after award
9.0 PAYMENT
Please provide quarterly invoices
| 1.0 TITLE |
| 2.0 BACKGROUND |
| 3.0 OBJECTIVE |
| 4.0 SCOPE |
| 7.0 PERIOD OF PERFORMANCE |
| 8.0 PLACE OF PERFORMANCE |
| I. 8.0 REPORT(S)/DELIVERABLES AND DELIVERY SCHEDULE |
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