MSAT G2 hardware and services

The Contractor shall provide pre-existing, pre-engineered mobile satellite airtime services on the Ligado Networks satellite network to FEMA anywhere within the established Ligado Networks Satellite Network Coverage Area under all FEMA mission conditions.  The Contractor shall transition FEMA current inventory of devices, activate new devices, de-activate old devices, and modify Talk Group configurations as required.

The Contractor shall:

1. Provide rapidly deployable mobile satellite communications to support disaster emergency response communications, and to support continuity of operations through service diversity (supplementing terrestrial networks).
2. Provide technologically advanced, effective, and cost efficient commercial satellite-based subscription services for two-way, PTT dispatch radio and voice telephony service within the Ligado Networks Satellite Network Coverage Area for use by FEMA emergency responders.
3. Satisfy requirements for additional services (i.e. activation of new devices and Talk Group configuration) during emergency, surge and non-emergency situations.
4. Provide effective and efficient work flow processes that capture FEMA programmatic approvals, use electronic ordering, and capture order accuracy detail (e.g., what was ordered, by whom, fiscal and cost data, and status information).
5. Promptly resolve trouble reports and manage troubleshooting issues with minimal impact on customers.
6. Transition-in existing services as appropriate within seven (7) calendar days of Contract
7. Ensure accurate, timely invoicing and reporting.