Military & Family Readiness Technician/Front Desk Administrator
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- FA558726Q0008
- Agency
-
Air Forces Europe and Africa
Air Force, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Suffolk United Kingdom
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force United States Air Forces in Europe - Air Forces Africa is soliciting a contractor to provide administrative assistance for the congressionally mandated Transition Assistance Program (TAP) at the Airman and Family Readiness Center (A&FRC) located at RAF Lakenheath, UK. The contractor will serve as a Military & Family Readiness Technician/Front Desk Administrator, responsible for managing front desk operations, providing basic TAP information to separating service members and their families, tracking TAP services, and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system. Key requirements include answering and routing telephone calls, responding to customer inquiries within one business day, greeting walk-in customers within five minutes, managing appointment calendars, and ensuring 90% customer inquiry response rates and 95% accurate scheduling performance metrics. The solicitation uses a Lowest Price Technically Acceptable (LPTA) evaluation process, where quotes will be evaluated on a pass/fail basis for technical acceptability based on a Contract Management Plan, with the award going to the lowest-priced technically acceptable offer. The original deadline for proposal submission was January 9, 2026, but Amendment #1, issued on January 7, 2026, extended the due date to January 12, 2026 at 2:00 PM GMT.
This is a non-set-aside procurement following a previous contract (FA558720C0012) valued at $146,718.00. The contract is structured as a full-time equivalent position with normal working hours of 0730-1630 Monday-Friday, and the performance period runs from January 30, 2026 to January 29, 2031, consisting of a base year plus four 12-month option years. The solicitation is open to all vendors with no travel requirements, as the USAF will provide all job-related equipment and training for applicable systems. The place of performance is RAF Lakenheath in Suffolk, UK, with on-base housing not available; contractors may include off-base housing costs in their pricing proposals. The NAICS code is 561110 (Office Administrative Services) with PSC R699 (Support-Administrative: Other). No Independent Government Estimate has been disclosed, and contracting officers Alyanna Parsons and SrA Mariah French are available for questions at alyanna.parsons@us.af.mil and mariah.french@us.af.mil.
Notice text
3 versions
Update #3 · Latest ·
Amendment #1 - Questions and answers attached, updated PWS, and new solicitation due date. Updated points of contacts.
The contractor shall provide administrative assistance for the congressionally mandated Transition Assistance Program (TAP) at the Airman and Family Readiness Center (A&FRC), RAF Lakenheath, UK. The contractor will work directly with the TAP program manager; and will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process identified in the Performance Work Statement (PWS). The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families.
Update #2 ·
Amendment #1 - Questions and answers attached, updated PWS, and new solicitation due date.
The contractor shall provide administrative assistance for the congressionally mandated Transition Assistance Program (TAP) at the Airman and Family Readiness Center (A&FRC), RAF Lakenheath, UK. The contractor will work directly with the TAP program manager; and will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process identified in the Performance Work Statement (PWS). The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families.
Update #1 ·
The contractor shall provide administrative assistance for the congressionally mandated Transition Assistance Program (TAP) at the Airman and Family Readiness Center (A&FRC), RAF Lakenheath, UK. The contractor will work directly with the TAP program manager; and will provide basic information on the TAP process to separating service members and their families. The Contractor will refer customers to the TAP program manager for questions beyond the scope of the basic TAP process identified in the Performance Work Statement (PWS). The contractor will be responsible for tracking the TAP services of separating service members; as well as updating internal records and maintaining data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system for service members and their families.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| Military & Family Readiness Technician/Front Desk Administrator | Award Notice | |
| This notice | Solicitation | |
| Military & Family Readiness Technician/Front Desk Administrator | Pre-Solicitation |
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