Military & Family Readiness Technician/Front Desk Administrator
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- FA558725Q0062
- Agency
-
Air Forces Europe and Africa
Air Force, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Lakenheath Suffolk United Kingdom
- Points of contact
-
- 2d Lt Christopher Stallings christopher.stallings.2@us.af.mil (314) 226-2353
- Alyanna Parsons alyanna.parsons@us.af.mil (314) 226-2270
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force United States Air Forces in Europe - Air Forces Africa is seeking a contractor to provide Military & Family Readiness Technician/Front Desk Administrator services at RAF Lakenheath, United Kingdom. The contractor will manage front desk operations at the Military and Family Readiness Center, with key responsibilities including virtual customer support, in-person reception services, scheduling and calendar management, and administrative tasks such as maintaining resource lists and documenting services in the AFFIRST system. Performance requirements are stringent, with contractors expected to answer telephone calls promptly, respond to customer inquiries within one business day, greet walk-in customers within five minutes, and maintain accuracy thresholds ranging from 90-98% across four main performance areas. Performance will be evaluated monthly with potential remedies including re-performance, corrective action reports, or payment deductions for deficiencies. This is currently a draft solicitation, with the official solicitation planned for release on September 2, 2025, and quotes due by September 9, 2025.
This opportunity has no set-aside designation and will utilize the Lowest Price Technically Acceptable source selection method. The contract structure includes a base year beginning September 30, 2025, followed by four optional 12-month extension years, potentially extending through September 2030. The pricing schedule currently shows placeholder values of zero dollars across all Contract Line Item Numbers, indicating the solicitation is still in draft form. The government estimates that one staff member will be required to perform the services, and offerors may submit pricing in either GBP or USD. The solicitation falls under NAICS code 561110 for Office Administrative Services, and notably, this requirement has been postponed to be solicited in fiscal year 2026 despite the current draft timeline.
Notice text
2 versions
Update #2 · Latest ·
This requirement will be POSTPONED to be solicited in FY26.
This is a DRAFT solicitation. The official solicitation is planned to be posted on 2 September 2025. With that, the solicitation due date will be on 9 September 2025.
Update #1 ·
This is a DRAFT solicitation. The official solicitation is planned to be posted on 2 September 2025. With that, the solicitation due date will be on 9 September 2025.
Files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - PWS RAFL MFRC Tech_Front Desk Admin.pdf | ||
| RAFL TAP - Combined Synopsis Solicitation.pdf | ||
| Attachment 3 - Clauses.pdf | ||
| Attachment 2 - Pricing Schedule.xlsx | XLSX spreadsheet |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Military & Family Readiness Technician/Front Desk Administrator | Award Notice | |
| Military & Family Readiness Technician/Front Desk Administrator | Solicitation | |
| This notice | Pre-Solicitation |
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