Mikroscan Service and Support

The Department of Veterans Affairs Veterans Health Administration (VISN 22) is seeking a firm-fixed price contract for Mikroscan Service and Support across multiple healthcare facilities in the southwestern United States. The solicitation (Number 36C26225Q0709) requires comprehensive preventive maintenance, repair services, and software licensing for Mikroscan SL5 robotic microscope systems. Potential vendors must complete Attachments A and B demonstrating technical capabilities, pricing, company information, and provide two reference contracts showing experience in corrective maintenance/repair services for Mikroscan SL5 systems. The contract will be awarded through full and open competition, with the primary evaluation criteria focusing on the lowest-priced, technically acceptable quotation that meets all solicitation requirements. Electronic quotes are due by April 9th, 2025 at 10:00 AM PDT, with a performance period from 4/15/2025 to 4/14/2026.

The procurement is not set aside for any specific small business category but is targeted at businesses under NAICS Code 811210 with a size standard of $34.0 Million. The contract covers eight Mikroscan systems located in healthcare facilities across California (Loma Linda and San Diego), Arizona (Tucson and Prescott), and New Mexico (Albuquerque). The solicitation requires providing nine Mikroscan SL5 System Standard Annual Service & Support units and 45 Splashtop Remote Software Licenses, with specific service requirements including one-business-day repair response times, onsite repairs within 72 hours, and comprehensive technical support. Field service engineers must be fully qualified and factory-trained, with services available Monday through Friday from 7:00 am to 5:00 pm, excluding national holidays. The place of performance is primarily in Los Angeles, CA, with service locations spanning the VISN 22 network.