Microsoft Unified Support (RFQ)
Cancelled Solicitation Posted
- Solicitation number
- HTC711-25-Q-D041
- Agency
-
United States Transportation Command
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Scott AFB, Illinois 62225, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Transportation Command is seeking to renew Microsoft Unified Support services for the Surface Deployment and Distribution Command (SDDC)-G6 through a firm-fixed price contract. The solicitation covers comprehensive technical support services including support account management, problem resolution, rapid on-site support, software assurance conversion, infrastructure and development assistance, and access to online tools like Expert Roundtables and Microsoft Developer Network Subscription (MSDN). The contract requires all technical support to be provided by US National Security Cleared personnel with direct access to Microsoft's Engineering Design Department, ensuring high-level technological expertise and responsiveness. The procurement is being conducted under FAR 6.302-1 (Only One Responsible Source) due to Microsoft's unique capability to provide specialized support for their core IT products. The solicitation was posted on February 27, 2025, with proposals due by March 12, 2025, and interested parties can direct questions to Teneshia N. Cozart at Teneshia.n.cozart.civ@mail.mil.
The contract will be performed at Scott AFB, IL 62225, and is classified under NAICS category 541519 (Other Computer Related Services) with a PSC code of DA01 for IT and Telecom Business Application Support Services. There are no specific set-aside designations for this procurement, indicating it is open to standard competitive bidding. The period of performance is set for one year, specifically from March 23, 2025 to March 22, 2026. While specific award values are not explicitly detailed in the documents, the solicitation is for a comprehensive support renewal covering the SDDC enterprise's Microsoft product ecosystem. The contract aims to ensure continuous, high-quality technical support and access to Microsoft's specialized engineering resources, with a focus on maintaining the organization's technological infrastructure and operational capabilities.
Notice text
The purpose of this action is to renew our Microsoft Unified Support, through which the Government will obtain the following: support account management, support for workshops and events, problem resolution support, rapid on-site support (if needed), software assurance conversion services, support assistance such as infrastructure support assistance and development support assistance, information services such as on-line website support, and subscriptions to various on-line tools. These on-line tools include participation in Expert Roundtables, which provides customers with access to Microsoft program managers, developers and support professionals covering key areas of Microsoft technology, and the Microsoft Developer Network Subscription (MSDN). This provides access to an extensive collection of programming information, development toolkits and sample code libraries. In addition, MSDN subscribers have access to the Microsoft Knowledge Base library for troubleshooting and diagnostic research.
Microsoft Unified Support provides Customer Satisfaction Account Management (CSAM), telephonic Problem Resolution and Support Assistance, and specialized Microsoft engineering support to diagnose, analyze and resolve problems with Microsoft products used throughout the SDDC enterprise. Premier support ensures all technical assistance is provided by US National Security Cleared personnel who have direct access to Microsoft Engineering Design Department to ensure escalated responses and if required Microsoft patch development to correct operational issues.
This solicitation is open until March 12, 2025.
If you have any questions, please see the contact information below:
Teneshia N. Cozart vi a email at Teneshia.n.cozart.civ@mail.mil
Files
| File | Type | Posted |
|---|---|---|
| 2025.02.27 MS Unified Support J&A.pdf | ||
| HTC71125QE113_version to post.pdf |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity