Microsoft Unified Support
Closed Special Notice Posted
- Solicitation number
- 65310223R00005
- Agency
-
Federal Maritime Commission
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20573, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Maritime Commission plans to award a sole source, firm-fixed priced contract to Microsoft Corporation for software support services for the Commission’s Microsoft-based IT infrastructure. The services include direct access to Microsoft product development teams, software developers and source code for current and future products, and assistance with product support, troubleshooting, and hot-fix type issues. The contract period is from September 30, 2023, to September 29, 2024.
List of Products and Services:
- Software support services for the Commission’s Microsoft-based IT infrastructure.
- Direct access to Microsoft product development teams.
- Access to software developers and source code for current and future products.
- Assistance with product support, troubleshooting, and hot-fix type issues.
- Technology feedback link between customers and the Microsoft product development teams.
Notice text
The Federal Maritime Commission intends to award on a sole source basis a firm-fixed priced contract to acquire software support for the Commission’s Microsoft-based IT infrastructure from Microsoft Corporation, 12012 Sunset Hill Rd., Reston, VA 20190,
The requirement is to acquire software support services for the Commission’s Microsoft-based IT infrastructure, using the Microsoft Unified Support model. Microsoft Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (b) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (c) immediate and focused technology feedback link between our customers and the Microsoft product development teams to help shape the direction, features and functionality of future products.
Period of Performance: 9/30/2023 - 9/29/2024
This is not a solicitation for competitive proposals.
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