Mfrc front desk clerk
Closed Solicitation Posted
- Solicitation number
- FA469025Q0035
- Agency
- Air Combat Command Air Force, Department of Defense
- Responses due
- Set-aside
- HUBZone
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Ellsworth AFB, South Dakota 57706, United States
- Points of contact
-
- Joseph Clements joseph.clements.6@us.af.mil (605) 385-1793
- Harold Moore harold.moore.5@us.af.mil (605) 385-2140
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Air Combat Command is seeking to procure front desk clerk services to support the Military & Family Readiness Center (MFRC) at Ellsworth Air Force Base in South Dakota. The contractor will provide a full-time employee to handle administrative duties including receiving telephone calls, greeting visitors, directing clients to appropriate program managers, scheduling MFRC classes, and entering data into the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. The selected contractor employee must be a U.S. citizen with a high school diploma and minimum two years of data entry experience, along with proficiency in Microsoft Office applications. The government will evaluate proposals based on the lowest-priced, technically acceptable offer that meets minimum requirements, considering both price and the technical merit of the proposed candidate's qualifications. The solicitation requires quotes to be submitted via email by 1500 MST on July 1, 2025, with proposals due by the same date.
This opportunity is designated as a HUBZone set-aside under NAICS code 561110 (Office Administrative Services) with a size standard of $12.5 million, and the current incumbent contractor is C2Engineer, Inc. operating under contract FA469020C0017. The contract structure will be firm-fixed price with a 12-month base period and four potential 12-month option periods, requiring the employee to work 40 hours per week (1,952 annual hours) Monday through Friday between 0745 and 1615 hours. The work will be performed at 1940 EP Howe Drive, Ellsworth AFB, South Dakota 57706, with the government providing all necessary equipment and materials for contract performance. HUBZone contractors must comply with subcontracting limitations ensuring no more than 50% of the contract value is paid to non-HUBZone subcontractors, and the labor category falls under "General Clerk II" under the Service Contract Act wage determination.
Notice text
3 versions
Update #3 · Latest ·
This is a non-personal service for a Front Desk Clerk supporting the Military & Family Readiness Center (MFRC) on Ellsworth AFB, SD. The contractor employee will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the MFRC, schedule clients for MFRC classes, and provide complete and clear information that addresses most routine or procedural issues. The contractor employee shall be responsible for performing various clerical and administrative duties, including entering all required information and data into the Ellsworth AFB Military & Family Readiness Center’s (MFRC) Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system and other web applications as specified by Air Force or other authorities. See attachments for all details.
AMENDMENTS:
13 June 25 - CO amended Attachment 2 to incorporate FAR 52.219-3, additionally, the CO added Wage Determination Rev 28 and deleted Wage Determination Rev 27
24 June 25 - All Request for Information (RFIs) were due NLT 18 June 2025, the contracting officer added all appropriate answers to these RFIs to the solicitation posting in SAM.gov. Additionally, the offeror due date was extended from 24 June 2025, by 7 days to 1 July 2025 in order to give adequate time for quote submissions
Section 4.4 was added to the Performance Work Statement (PWS) to include “All position vacancies during the performance of the contract must be filled with an equally qualified individual in no more than 14 days of vacancy, unless otherwise approved or directed by the Contracting Officer in advance.”
The hours listed in section 4.1 was amended from 1,952 by 24 hours to 1976 hours. This change was also reflected in Attachment 4 – Quote Sheet.
Update #2 ·
This is a non-personal service for a Front Desk Clerk supporting the Military & Family Readiness Center (MFRC) on Ellsworth AFB, SD. The contractor employee will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the MFRC, schedule clients for MFRC classes, and provide complete and clear information that addresses most routine or procedural issues. The contractor employee shall be responsible for performing various clerical and administrative duties, including entering all required information and data into the Ellsworth AFB Military & Family Readiness Center’s (MFRC) Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system and other web applications as specified by Air Force or other authorities. See attachments for all details.
AMENDMENTS:
13 June 25 - CO amended Attachment 2 to incorporate FAR 52.219-3, additionally, the CO added Wage Determination Rev 28 and deleted Wage Determination Rev 27
Update #1 ·
This is a non-personal service for a Front Desk Clerk supporting the Military & Family Readiness Center (MFRC) on Ellsworth AFB, SD. The contractor employee will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the MFRC, schedule clients for MFRC classes, and provide complete and clear information that addresses most routine or procedural issues. The contractor employee shall be responsible for performing various clerical and administrative duties, including entering all required information and data into the Ellsworth AFB Military & Family Readiness Center’s (MFRC) Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system and other web applications as specified by Air Force or other authorities. See attachments for all details.
Attachments
| File | Type | Posted |
|---|---|---|
| Attachment 2 - Provisions and Clauses V3.pdf | ||
| MFRC Q and As (Answered).docx | DOCX document | |
| ATTACHMENT 1 MFRC HELP DESK PWS_V.2.docx | DOCX document | |
| Attachment 4 - Quote Sheet.pdf | ||
| Attachment 3- Wage Determination_Rev28.pdf | ||
| Attachment 2 - Provisions and Clauses V2.pdf | ||
| Attachment 2 - Provisions and Clauses.docx | DOCX document | |
| RFQ - MFRC FRONT DESK CLERK.pdf | ||
| Attachment 1 - Front Desk Clerk PWS.docx | DOCX document | |
| Attachment 4 Quote Sheet.pdf | ||
| Attachment 2 - Provisions and Clauses.pdf | ||
| Attachment 3 - WD_Rev27.pdf |
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