Medical Support Assistant Non Personal Healthcare Services at the Jicarilla Service Unit
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 75H70725Q00080
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- Indian Small Business Economic Enterprise
Opportunity facts
- NAICS code
- 561990 All Other Support Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Dulce, New Mexico 87528, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service (IHS) Albuquerque Area is seeking a Medical Support Assistant for non-personal healthcare services at the Jicarilla Service Unit in Dulce, New Mexico. The solicitation, numbered 75H70725Q00080, requires a contractor to provide administrative support including patient registration, appointment scheduling, phone management, and data entry for medical departments. Qualified vendors must have a high school diploma or GED, call center skills, and preferably healthcare training or experience. The government will evaluate proposals based on technical qualifications, past performance, contractor profile availability, and pricing, with the intent of making a single award on a best value basis. Potential offerors must submit their quotes by email to eric.wright@ihs.gov by 12:00 pm MST on April 30, 2025, and the last day to submit questions is 5 business days prior to the solicitation close date.
The solicitation was originally set aside exclusively for Small Business Indian Firms under the Buy Indian Act, but Amendment 0001 removed the exclusive set-aside, establishing a 5-tier cascading set-aside process if insufficient offers are received. The contract consists of a 12-month base year with four potential one-year option periods, to be performed at the Jicarilla Service Unit in Dulce, New Mexico. All vendors must be registered in the System for Award Management (SAM) and will be required to submit electronic invoices through the Treasury Invoice Processing Platform. Contractors will be expected to maintain patient confidentiality, work 8-hour shifts, and comply with IHS policies and procedures. While specific award value was not disclosed, the contract will be executed as a firm fixed-price purchase order with the contractor functioning as an independent contractor performing services without direct government supervision.
Notice text
2 versions
Update #2 · Latest ·
***Amendment #0001 is issued change the due date of quotes to April 30, 2025.***
The Albuquerque Area Indian Health Service (AAIHS) has a requirement for the following supply/service:
Medical Support Assistant Non Personal Healthcare Services
Prospective Offerors are invited to submit proposals in reference to solicitation no. 75H70725Q00080. The solicitation package is comprised of all information including the estimated requirements, scope of work, and applicable attachments.
This solicitation is set-aside for Small Business Indian Firms (SBIF) pursuant to the Buy Indian Act 25 U.S.C. 47. If IHS does not receive at least two offers that are reasonably priced offers from SBIF’s, IHS will then evaluate quotes and consider award to other small business concerns under the following 5-tier cascading set-aside (in order of first consideration to last consideration):
1st Tier: Small Business Indian Firms
2nd Tier: Service Disabled Veteran Owned Small Businesses
3rd Tier: Certified HubZone Small Businesses
4th Tier: Small Disadvantage Businesses
5th Tier: All other Small Business Concerns.
In accordance with 25 U.S.C. 47 the Buy Indian Act, completion of the Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form is required and constitutes self-certification that the Offeror meets the definition of an “Indian Economic Enterprise” (HHSAR 326.601) in response to this Solicitation and resultant contract.
QUESTIONS
In accordance with FAR 15.201 Exchanges with Industry before receipt of proposals, please refer to solicitation #(i.e. 18-242-SOL-XXXX) when requesting information regarding the solicitation via e-mail to eric.wright@ihs.gov, facsimile: (505) 256-6848 or phone: (505) 256-6752. The last day to submit any questions will be 5 business days at 12 pm prior to the solicitation close date.
NON-PERSONAL SERVICES
The services provided under this order are non-personal in nature as defined by FAR 37.101, Non-Personal Healthcare Service, under which the contractor is an independent contractor and shall perform the work described herein independently of government supervision and that the provision of services are in accordance with FAR 52.237-7.
The Government anticipates issuing a single award.
Prospective Offerors are required to submit quotes/proposals by email to: eric.wright@ihs.gov
To be eligible for contract award, vendor must be registered in the System for Award Management (SAM) and must also complete Representations and Certifications at http://www.sam.gov, per FAR 52.204-7.
All payments by the Government under any associated order shall be made by electronic funds transfer (EFT), per FAR 52.232-33.
In accordance with HHSAR 352.232-71 Electronic Submission of Invoice Payment, contractors will submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system. Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov.
Quotes will be accepted at 12:00 pm MST on April 9, 2025.
Late quotes will not be accepted unless post marked prior to the time and date of the due date.
1. (EQUIPMENT ONLY) Equipment Condition - New Equipment ONLY; NO remanufactured or "gray market" items. All items must be covered by the manufacturer's warranty.
2. Offer Period - Bid MUST be good for 30 calendar days after close of solicitation.
3. (EQUIPMENT ONLY) Shipping Condition - Shipping must be free on board (FOB) destination CONUS (Continental U.S.), which means that the seller must deliver the goods on its conveyance at the destination specified by the buyer, and the seller is responsible for the cost of shipping and risk of loss prior to actual delivery at the specified destination.
4. SAM Requirement - This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information can be found at www.sam.gov.
5. Commercial Items Terms and Conditions - The selected Offeror must comply with the following commercial item terms and conditions, which are incorporated herein by reference: FAR 52.212-1, Instructions to Offerors - Commercial Items, applies to this acquisition; FAR 52.212-3, Offeror Representations and Certifications - Commercial Items - the selected offeror must submit a completed copy of the listed representations and certifications; FAR 52.212-4, Contract Terms and Conditions - Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, paragraph (a) and the following clauses in paragraph (b): 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.225-13, 52.232-34. The full text of the referenced FAR clauses may be accessed electronically at https://www.acquisition.gov/far/.
6. Terms and Conditions - This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6 Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This procurement is being conducted under FAR Part 13, Simplified Acquisition Procedures. 52.204-7, 52.212-3, 52.213-4, 52.222-36.
Update #1 ·
The Albuquerque Area Indian Health Service (AAIHS) has a requirement for the following supply/service:
Medical Support Assistant Non Personal Healthcare Services
Prospective Offerors are invited to submit proposals in reference to solicitation no. 75H70725Q00080. The solicitation package is comprised of all information including the estimated requirements, scope of work, and applicable attachments.
This solicitation is set-aside for Small Business Indian Firms (SBIF) pursuant to the Buy Indian Act 25 U.S.C. 47. If IHS does not receive at least two offers that are reasonably priced offers from SBIF’s, IHS will then evaluate quotes and consider award to other small business concerns under the following 5-tier cascading set-aside (in order of first consideration to last consideration):
1st Tier: Small Business Indian Firms
2nd Tier: Service Disabled Veteran Owned Small Businesses
3rd Tier: Certified HubZone Small Businesses
4th Tier: Small Disadvantage Businesses
5th Tier: All other Small Business Concerns.
In accordance with 25 U.S.C. 47 the Buy Indian Act, completion of the Indian Health Service Buy Indian Act Indian Economic Enterprise Representation Form is required and constitutes self-certification that the Offeror meets the definition of an “Indian Economic Enterprise” (HHSAR 326.601) in response to this Solicitation and resultant contract.
QUESTIONS
In accordance with FAR 15.201 Exchanges with Industry before receipt of proposals, please refer to solicitation #(i.e. 18-242-SOL-XXXX) when requesting information regarding the solicitation via e-mail to eric.wright@ihs.gov, facsimile: (505) 256-6848 or phone: (505) 256-6752. The last day to submit any questions will be 5 business days at 12 pm prior to the solicitation close date.
NON-PERSONAL SERVICES
The services provided under this order are non-personal in nature as defined by FAR 37.101, Non-Personal Healthcare Service, under which the contractor is an independent contractor and shall perform the work described herein independently of government supervision and that the provision of services are in accordance with FAR 52.237-7.
The Government anticipates issuing a single award.
Prospective Offerors are required to submit quotes/proposals by email to: eric.wright@ihs.gov
To be eligible for contract award, vendor must be registered in the System for Award Management (SAM) and must also complete Representations and Certifications at http://www.sam.gov, per FAR 52.204-7.
All payments by the Government under any associated order shall be made by electronic funds transfer (EFT), per FAR 52.232-33.
In accordance with HHSAR 352.232-71 Electronic Submission of Invoice Payment, contractors will submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system. Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov.
Quotes will be accepted at 12:00 pm MST on April 9, 2025.
Late quotes will not be accepted unless post marked prior to the time and date of the due date.
1. (EQUIPMENT ONLY) Equipment Condition - New Equipment ONLY; NO remanufactured or "gray market" items. All items must be covered by the manufacturer's warranty.
2. Offer Period - Bid MUST be good for 30 calendar days after close of solicitation.
3. (EQUIPMENT ONLY) Shipping Condition - Shipping must be free on board (FOB) destination CONUS (Continental U.S.), which means that the seller must deliver the goods on its conveyance at the destination specified by the buyer, and the seller is responsible for the cost of shipping and risk of loss prior to actual delivery at the specified destination.
4. SAM Requirement - This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to applicable regulations and guidelines. Registration information can be found at www.sam.gov.
5. Commercial Items Terms and Conditions - The selected Offeror must comply with the following commercial item terms and conditions, which are incorporated herein by reference: FAR 52.212-1, Instructions to Offerors - Commercial Items, applies to this acquisition; FAR 52.212-3, Offeror Representations and Certifications - Commercial Items - the selected offeror must submit a completed copy of the listed representations and certifications; FAR 52.212-4, Contract Terms and Conditions - Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, paragraph (a) and the following clauses in paragraph (b): 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.225-13, 52.232-34. The full text of the referenced FAR clauses may be accessed electronically at https://www.acquisition.gov/far/.
6. Terms and Conditions - This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6 Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This procurement is being conducted under FAR Part 13, Simplified Acquisition Procedures. 52.204-7, 52.212-3, 52.213-4, 52.222-36.
Files
Notice history
| Notice | Type | Posted |
|---|---|---|
| Medical Support Assistant Non Personal Healthcare Services at the Jicarilla Service Unit | Award Notice | |
| This notice | Solicitation |
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