Medical Case Management Services

The Arkansas Army National Guard is seeking to re-compete a contract for Medical Case Management Services to support Individual Medical Readiness (IMR) and improve soldier deployability. The services include non-clinical case management, dental case management, records management, and care coordination for approximately 425 soldiers requiring medical case management and 250 soldiers requiring dental case management annually. The contractor must provide a fully trained workforce capable of delivering these services Monday through Friday from 0800-1630 hours at Camp Joseph T. Robinson in North Little Rock, Arkansas, with potential travel required to armories and other locations statewide for approximately 15-18 annual Medical Readiness Events. Key requirements include maintaining soldier medical status documentation at 95 percent accessibility, providing monthly status reports, and employing non-clinical registered nurse case managers holding Associates or Bachelor's degrees in Nursing who must obtain Common Access Card (CAC) issuance and complete extensive security training within 30 days of employment. The Government will furnish workspace, telephones, computers, network access, utilities, and copier services, while the contractor must supply all other materials and equipment. The pre-solicitation notice was posted on March 19, 2026, with responses due by April 20, 2026.

This contract opportunity is designated as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside, limiting competition to eligible firms. The contract structure includes a one-year base period with four optional one-year extensions, providing potential for up to five years of service delivery. Annual workload includes approximately 8,400 records management actions and care coordination services for 6,600 soldiers, indicating substantial scope and complexity. The Performance Work Statement specifies that all labor hours must be reported annually to the National Guard Bureau through the SAM Federal system by October 31, and compensation will follow the Joint Travel Regulation for authorized travel expenses. While the pre-solicitation notice does not specify an award value or budget range, the scope of services—involving multiple full-time registered nurse case managers and supporting staff—suggests a contract of moderate to substantial value.