Media Monitoring Services
Cancelled Solicitation Posted
- Solicitation number
- 19AS2025Q0006
- Agency
-
US Embassy Canberra
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 5182 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Place of performance
- Canberra Australian Capital Territory 2600 Australia
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Embassy Canberra is seeking a contractor to provide comprehensive media monitoring services through a Request for Quotation (RFQ #19AS2025Q0006). The solicitation requires a vendor to monitor print, radio, television, online news, and social media platforms using specified search terms. Key contract requirements include daily professional briefings at 6:30am with 10 sections and an 80-clip limit, breaking news alerts, and access for 15 account holders. The embassy seeks a service that provides email-optimized newsletter reports with hyperlinked headlines, broadcast viewing portal access, and unlimited distribution to U.S. Government recipients. Quotations are due by 5:00 PM AEST on February 28th, 2025, with the evaluation focusing on the lowest price from responsible offerors meeting the technical requirements.
The contract is not set aside for any specific business category and will be performed in Harman, ACT 2600, Australia. The contract period spans 12 months from March 16th, 2025 to April 16th, 2026, with pricing to be submitted in Australian Dollars. The successful contractor must provide one in-person training day per quarter plus three virtual trainings, offer dedicated customer service with a 4-hour response time, and maintain an up-to-date media contacts directory. Additional requirements include accountability mechanisms for missed stories, GST and copyright fee inclusion, and the ability to provide downloadable audio, video, and written transcripts. Contractors must be registered in the System for Award Management (SAM) prior to award, and the service will support an unlimited number of U.S. Government email recipients across various geographic locations.
Notice text
The U.S. Embassy Canberra invites you to submit a quotation for Media Monitoring Services.
-Monitor print, radio, television, online news and social media based on a brief of fixedand evolving search terms.
-Professionals daily briefing (6.30am, 10 sections, 80 clip limit, embedded audio/videolinks and downloads, Unlimited recipients, Custom formatting, Custom ordering, LinkedPDF or attachments) - 6 day a week service.
-
- Provide alerts on specified breaking news via email and/or phone.
-Provision for at least 15 account holders with access to search, edit searches, compilereports, distribute reports, order transcripts/downloads, etc.
-A range of service-generated report options, including a fully email-optimized newsletterreport template that generates the full report within the body of a shareable email (ratherthan as a hyperlink to an online report) that includes:
ohyperlinked headlines for all news, broadcast and social media items (Note: Thehyperlinks should not require a login, but take the reader directly to the mediaitem);
oautomatically-generated hyperlinked headlines on broadcast items that linkthrough to a viewing portal where recipients can watch or listen to that item infull;
ohyperlinked sub-headings for each of the various folders located at the top of theemail report;
oa summary of each news items included under its headline; and
oa visible reach or audience metric for each news item, including online news andsocial media.
-Provision for distribution of service-generated reports to an unlimited number of users(under the umbrella of U.S. Government) from a U.S. Government email address. Allrecipients should be able to access media content via hyperlink regardless of theirgeographic location.
5
- Fixed monthly annual fee to include all copyright and GST charges on all services.
- Unlimited Internet monitoring based on provided key words and terms.
- All audio, video and written transcript items downloadable on request (including copyright fees).
- Customized training for account holders in the use of the service, report generation, customization, etc., tailored for the U.S. Mission to Australia’s needs.
o One dedicated training day per quarter on how best to utilize platform to including help with setting up personalized setting with individual users. One training day to be person-to-person with the three additional virtual trainings. Training should cover U.S. Mission customized requirements. (The U.S. Mission often uses media monitoring products in a different way than other organizations do.)
- Dedicated service agent(s) for this account to include rapid response from dedicated customer service representative, resolving issues within 4 hours. Including a secondary back-up contact to include weekends and holidays with a dedicated number for direct person to person response (expect us to be in touch with them on an almost daily basis).
- Accountability mechanism for missed news stories (for example, investigating the reason and fixing systemic issues).
- News media and journalist contacts directory, maintained and up-to-date in real time.
Files
| File | Type | Posted |
|---|---|---|
| SAM RFQ 19AS2025Q0006 C - PAS Media Monitoring Services.pdf |
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