Medallia Software as a Service (SaaS) IDIQ

The Department of Veterans Affairs Technology Acquisition Center Austin is seeking subscriptions to Medallia's Software as a Service Experience Cloud platform and related experience management tools and services through an indefinite delivery, indefinite quantity contract vehicle. The solicitation requires offerors to provide Medallia Experience Cloud, Medallia Ideas, Medallia Experience Orchestration, and integration, analytics, and professional services support. The tools must meet requirements for FEDRAMP High authorization, 508 compliance, integration with VA systems, and assessment, authorization and continuous monitoring services. Pricing is requested on an enterprise agreement basis over five one-year ordering periods. Questions are due by July 5th and proposals are due July 12th.

The set-aside is for Service-Disabled Veteran-Owned Small Businesses. The estimated total value over the base year and four option years is $60,035,000. The NAICS code is 541511 and PSC D301. As the incumbent provider, Medallia would be the likely awardee. Performance will take place at locations throughout the United States to support VA customers.