Mashpee Wampanoag Health Service Unit's outpatient clinic After Hours Phone Services

The Indian Health Service (IHS) is seeking a small business contractor to provide after-hours telephone triage and assessment services for the Mashpee Wampanoag Health Service Unit's outpatient clinic in Mashpee, Massachusetts. The solicitation, issued as Request for Quotation (RFQ) number 75H71525Q00007, requires a contractor to deliver non-emergency nurse advice line services from 4:30 PM to 8:00 AM Monday through Friday, with 24-hour coverage on weekends and holidays. Potential contractors must submit a technical capabilities statement, pricing on SF1449 Form, and demonstrate two years of past performance with federal, state, or local government entities. The evaluation will be conducted using a balanced approach, with price, technical capability, and past performance being equally weighted. All questions must be emailed to Velvett Cummins by the closing date, and complete quote packages are due by January 17, 2025, at 5:00 PM Eastern Time.

The solicitation is a 100% small business set-aside under NAICS code 561421 (Telephone Answering Service) with a $19 million size standard. The contract structure includes a base year from January 20, 2025, to January 20, 2026, with four additional one-year option periods available. The annual contract value is not expected to exceed $12,000 under a Blanket Purchase Agreement, with services to be performed at 483B Great Neck Road South in Mashpee. Contractors must maintain HIPAA compliance, provide monthly call listings with patient details, offer services in English, and manage physician on-call schedules. The work will require handling physician paging, potentially providing patient educational materials, and submitting quarterly invoices. Deliverables are expected to commence within 30 days of contract award, with the primary performance location being the Mashpee Wampanoag Health Service Unit's outpatient clinic.