Maintenance requirement for Government-owned medical equipment located at NH Jacksonville, FL

Naval Hospital (NH) Jacksonville has a requirement for a non-personal services contract to maintain designated, Government-owned sterilizers, washers, ophthalmology equipment, optometry equipment, stress test systems, ventilators, laboratory equipment, tissue processing, and tissue embedding devices, manufactured by various vendors. Maintenance and support shall be provided for a one (1) year period of performance spanning 10 June 2018 through 09 June 2019, including four (4) subsequent option years. The selected vendor must be able to provide support immediately upon award of a resulting order.

The Contractor shall maintain all equipment listed in the performance work statement. The Contractor shall maintain the systems within the original equipment manufacturer's (OEM) specifications, in accordance with all U.S., State, and Local laws and regulations, U.S. Navy regulations, instructions, and Joint Commission requirements. The Joint Commission's requirements are specified in its Comprehensive Accreditation Manual for Hospitals (CAMH), readily found on https://www.jointcommission.org/. U.S. Navy regulations and instructions will be made available upon request. The Contractor must maintain any networkable systems such that they meet Navy and DHA Cybersecurity requirements; specific requirements are listed within the performance work statement.
The firm, fixed-price (FFP) maintenance agreement shall include unlimited telephone support, preventive maintenance and inspections, corrective maintenance tasks, and unlimited emergency responses by the Contractor's Field Service Engineers for all medical devices listed in the performance work statement. All maintenance provisions shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated. The Contractor shall provide all parts, labor, materials, travel, personnel, supervision, and freight shipping for the scheduled, preventive, and corrective maintenance of all equipment identified.

When product recalls or updates are necessary to maintain the contractual equipment inventory within the OEM's specifications, the Contractor shall obtain and install according to OEM hazards, alerts, and/or recalls recommendations.

The aggregate amount of equipment covered under the contract shall be able to fluctuate over time, as hardware and software eclipse useful life and as new equipment comes off warranty. However, the aggregate requirement and level of effort will remain relatively constant over the life of the contract. Any changes to the equipment list will be executed through an official contract modification.

This contract shall provide unscheduled support/service coverage between the hours of 0800 and 1700 (Eastern Standard Time), Monday through Friday, excluding United States Federal Government holidays, which are identified online at the following site: https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay. Telephone support shall be available 24 hours, 7 days a week, 365 days a year.

Vendor shall be an Original Equipment Manufacturer (OEM) authorized dealer, authorized distributor, or authorized reseller for the equipment/system, such that OEM warranty and service are provided and maintained by the OEM. All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.