Lynx SSA Licensing Services

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 17 is seeking a Software Support Agreement and Licensing for the LYNX Duress and Mass Notification System to support the South Texas VA Health Care System. The solicitation requires contractors to provide remote support for 6,800 software licenses across multiple VA facilities in the San Antonio, Texas area, including medical centers and clinics. Key requirements include delivering cloud-based computing support, ensuring cybersecurity compliance, maintaining virtual servers, providing 24/7 technical assistance, submitting bi-weekly mission-critical reports, and arranging on-site repairs when needed with at least two weeks' advance notice. While the solicitation document does not explicitly detail evaluation criteria, the focus on service continuity, technical support quality, and compliance capabilities suggests these factors will be central to award considerations. Critical deadlines include a technical questions deadline of November 12, 2025, and an offer submission deadline of November 14, 2025 at 10:00 AM CST.

This procurement is a 100% set-aside for Service-Disabled Veteran-Owned Small Business (SDVOSB) entities. The current contractor operates under previous contract number 36C25722P0199, with the current Lynx service running Version 10.4.29.0. The contract encompasses a base year running from January 1, 2026 through December 31, 2026, with four additional twelve-month option years extending through December 31, 2030, providing potential for a five-year performance period. Amendment 0001, issued on November 12, 2025, clarifies contract line item details, including pricing structures for licensing renewals and service support agreements across multiple CLINs (0002, 1001, 2001, 3001, and 4001). The place of performance is the United States, with primary work focused on VA facilities in the San Antonio, Texas region.