LSJ - ServiceNow Licenses and Implementation Support
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 25-040
- Agency
-
ACC Rock Island
Army Contracting Command, Department of Defense
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- N660011-19-A-0120-W519TC25F0338
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Falls Church, Virginia 22041, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
This Limited / Sole Source Justification Notice issued by the Department of the Army Materiel Command Contracting Command Rock Island Arsenal pertains to the procurement of ServiceNow licenses and implementation support services for the U.S. Army's Chief Digital and Artificial Intelligence Office (CDAO) Advana program. The Advana program is an enterprise-scale system serving over 100,000 users across three security environments, requiring IT Service Management solutions that meet specific requirements including ITIL compliance, enterprise scalability, integrated IT business management, low-code customization, customer service management, and automation/AI capabilities. After conducting comprehensive market research, CDAO determined that ServiceNow was the sole vendor capable of meeting all specified requirements, justifying the limited source procurement approach. The contract was awarded to Carahsoft Technology Corporation, which holds the exclusive Letter of Supply from ServiceNow for federal government distribution, on September 26, 2025, for a 12-month performance period. The procurement includes multiple ServiceNow solutions including Impact Guided Public Sector, Digital Services Enterprise, IT Operations Management, and Integrated Risk Management solutions, with specialized implementation support provided by a Global Elite Partner. The acquisition is being executed under the Department of Defense Enterprise Software Initiative (ESI) Blanket Purchase Agreement through the General Services Administration's Multiple Award Schedules program, though the specific award value was not disclosed in the justification.
Notice text
See Description of Action in Limited Source Justification.
Awarded contract N660011-19-A-0120 to unknown vendor for unknown amount on 2025-09-26.
Files
| File | Type | Posted |
|---|---|---|
| FAR PArt 8 - LSJ 25-040 - ServiceNow (Redacted).pdf |
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