Limited Source Justification - ServiceNow Licenses Enterprise SKU
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- FY25-00315
- Agency
-
Office of Procurement Operations
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QSWA18D008F-70RTAC25FR0000081 Federal contract award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- Not on record
- Place of performance
- Washington, District of Columbia 20528, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Homeland Security's Office of Procurement Operations issued a Limited Source Justification Notice on November 14, 2025, for the procurement of ServiceNow software licenses and enterprise services through a sole-source award to Carahsoft Technology Corp. under contract 47QSWA18D008F. The procurement encompasses IT Service Management Professional and Application Engine Unrestricted User licenses, cross-component reciprocal access for all DHS components except the U.S. Coast Guard, AI starter packs, HR Service Delivery modules, and expert application development services over a ten-month period from September 30, 2025, through August 10, 2026. DHS determined that ServiceNow is the only platform capable of meeting the agency's comprehensive requirements for enterprise service management and digital transformation, after conducting extensive market research and evaluating competitors including Atlassian, BMC Helix, Zendesk, Freshservice, and Cherwell. The specific award amount was redacted from the published justification; however, the procurement is categorized under IT and Telecom Platform as a Service with PSC code DH10. This interim enterprise SKU procurement will serve as the foundation for developing a future Enterprise License Agreement while DHS continues its ongoing market analysis to evaluate potential alternative vendors.
Notice text
In accordance with FAR 8.405-6(a)(2)(i), the Department of Homeland Security (DHS), Office of Procurement Operations (OPO), Information Technology Acquisition Center (ITAC) hereby post the subject Limited Source Justification for ServiceNow Licenses, Enterprise SKU.
* The subject posting was delayed due to the Government Shutdown.
Awarded contract 47QSWA18D008F to unknown vendor for unknown amount on 2025-09-30.
Files
| File | Type | Posted |
|---|---|---|
| Limited Source Justification _Redacted.pdf |
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