Library of Congress - Avaya Communication Manager upgrade to 10. 2
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 030ADV25Q0157
- Agency
-
Library of Congress
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, District of Columbia 20540, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Library of Congress is procuring professional services to upgrade its Avaya telecommunications systems from Communication Manager version 10.1 to 10.2 across four locations, along with associated Call Management System and Session Border Controller upgrades. The Library requires comprehensive software licensing upgrades for its Private Branch Exchange (PBX) system and related telecommunications infrastructure to maintain current security features and system enhancements. Due to proprietary system components, only Avaya or Avaya-authorized partners are qualified to provide the required support services, making this a brand-name procurement. The Library will evaluate quotes using a Lowest Price Technically Acceptable methodology, with particular attention to project schedule and final delivery dates. Quotes are due by June 16, 2025, and must be submitted electronically in a format limited to 30 pages.
This procurement does not utilize any set-aside designations and operates under a firm-fixed-price contract structure. The current maintenance contract (LCCIO25F0002) with an unspecified incumbent expires on October 31, 2025, and while the specific award value is not disclosed, the procurement exceeds $250,000 based on the justification documentation. The upgrade work must be completed entirely by January 30, 2026, with the performance period running from September 29, 2025, through that completion date. The work will be performed across four Library of Congress locations including the Madison Building in Washington DC, the National Audio Visual Conservation Center in Culpeper Virginia, a facility in Manassas Virginia, and Fort Meade Maryland. The scope includes deploying new S8300E servers at Fort Meade and Culpeper locations, with the Library providing the physical server hardware while the contractor supplies all necessary software and licensing components.
Notice text
3 versions
Update #3 · Latest ·
The Library of Congress (Library) telecommunications Private Branch Exchange (PBX) is currently operating on Communication Manager 10.X. The PBX and associated systems are not at the most current release. The Library requires professional support to upgrade licenses for the Library Communication Manager (CM) software at all Library sites, and Avaya Call Management System (CMS). All updates shall be performed entirely by the contractor before January 30th, 2026. This is a combined synopsis/solicitation for commercial items or services.
Because of the many proprietary components of the Avaya Voice Systems, only Avaya or Avaya authorized partners can provide the support required. Refer to the brand name justification attached for more information.
If your company is an authorized partner, refer to the attached Request for Quotation 030ADV25Q0157 for more information on how to provide a quote.
Per RFQ Section L.1.3(a), Questions should be submited by 9 June, at 3pm EST.
Submitted questions and Library answers have been included in attachment 030ADV250157_Q-A_6-10-25.
Update #2 ·
The Library of Congress (Library) telecommunications Private Branch Exchange (PBX) is currently operating on Communication Manager 10.X. The PBX and associated systems are not at the most current release. The Library requires professional support to upgrade licenses for the Library Communication Manager (CM) software at all Library sites, and Avaya Call Management System (CMS). All updates shall be performed entirely by the contractor before January 30th, 2026. This is a combined synopsis/solicitation for commercial items or services.
Because of the many proprietary components of the Avaya Voice Systems, only Avaya or Avaya authorized partners can provide the support required. Refer to the brand name justification attached for more information.
If your company is an authorized partner, refer to the attached Request for Quotation 030ADV25Q0157 for more information on how to provide a quote.
Per RFQ Section L.1.3(a), Questions should be submited by 9 June, at 3pm EST.
Update #1 ·
The Library of Congress (Library) telecommunications Private Branch Exchange (PBX) is currently operating on Communication Manager 10.X. The PBX and associated systems are not at the most current release. The Library requires professional support to upgrade licenses for the Library Communication Manager (CM) software at all Library sites, and Avaya Call Management System (CMS). All updates shall be performed entirely by the contractor before January 30th, 2026. This is a combined synopsis/solicitation for commercial items or services.
Because of the many proprietary components of the Avaya Voice Systems, only Avaya or Avaya authorized partners can provide the support required. Refer to the brand name justification attached for more information.
If your company is an authorized partner, refer to the attached Request for Quotation 030ADV25Q0157 for more information on how to provide a quote.
Files
| File | Type | Posted |
|---|---|---|
| 030ADV250157_Q-A_6-10-25.xlsx | XLSX spreadsheet | |
| 030ADV25Q0157.pdf | ||
| Brand Name JA For Avaya CM Upgrade FE_Redacted.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Library of Congress - Avaya Communication Manager upgrade to 10. 2 | Award Notice | |
| This notice | Solicitation |
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