030ADV250157_Q-A_6-10-25.xlsx
XLSX spreadsheet 16 KB Posted
- Solicitation number
- 030ADV25Q0157
- Issued by
-
Library of Congress
About this file
This document is a Questions and Answers (Q&A) spreadsheet for a Library of Congress solicitation (030ADV25Q0157) for an Avaya Communication Systems upgrade. The solicitation requires upgrading Avaya systems across four sites (Madison, NAVCC, Manassas, and Ft. Meade), including Communication Manager from version 10.1 to 10.2, Call Management Systems from R19.2 to R21, and Session Border Controller for Enterprise (SBCE) from release 10.1 to 10.2. The current contract (LCCIO25F0002) expires on 10/31/2025, and the upgrade must be completed before January 30th, 2026.
Key technical details include upgrading systems on Library of Congress VMware infrastructure, with the vendor responsible for providing all necessary software and licenses. The scope involves upgrading communication systems at multiple locations, including deploying new servers (S8300E) at Ft. Meade and Culpepper, with the Library providing the physical servers. The Library specified that G650 gateways will be decommissioned before the upgrade, and only Avaya or authorized partners can perform the work. The solicitation emphasizes immediate vulnerability addressing post-upgrade and requires comprehensive system migration and configuration support.
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Other files
| File | Type | Posted |
|---|---|---|
| Brand Name JA For Avaya CM Upgrade FE_Redacted.pdf | ||
| 030ADV25Q0157.pdf |
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Sheet1
| RFQ Notice 030ADV25Q0157 |
| 6/9/25 |
| ID # | Section | Reference | Question | Library Answer |
| 1 | N/A | We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number? | Maintenance of the Library's Avaya systems is currently performed under contract number LCCIO25F0002. The period of performance end date is 10/31/2025. | |
| 2 | N/A | Please provide the following reports for the existing system: ASD Configuration, List Config All, List Media Gateway, ZSTV, QPR | All reports should be requested from Avaya. | |
| 3 | 2 Scope of Work | Site Table listing the 4 sites. | Can you provide the number of users in each of the 4 sites as mentioned in the document, i.e. Buildings - Madison, NAVCC, Manassas, Ft. Meade, including the number of voice mail users? | N/A |
| 4 | 3.1.1 Avaya Aura Communication Manager | Madison Building – The contractor shall upgrade a Communication Manager (CM) Duplex at the Madison location from Aura 10.1 to Aura 10.2 on the Library’s VMware | Can an architecture diagram be provided showing the equipment list at each of these sites and the connectivity between each sites? Conenctivity would mean whether they are conencted over MPLS/ leased circuits/ private network? | N/A |
| Alternate Computing Facility (ACF) at Manassas - Upgrade CM Simplex at the ACF from Aura 10.1 to Aura 10.2 on the Library’s VMware | ||||
| Ft. Meade/Culpepper – The contractor shall upgrade up to 2 CM Survivable Remotes from Aura 10.1 to Aura 10.2 on S8300E servers. | ||||
| 7 | 3.1.1 Avaya Aura Communication Manager | Ft. Meade/Culpepper – The contractor shall upgrade up to 2 CM Survivable Remotes from Aura 10.1 to Aura 10.2 on S8300E servers. This also includes up to 1 Branch Session Manager per location. Services apply to a Survivable Remote configuration on a new S8300E Server. | Is the supply of new S8300 Server the contractor's responsibiliy as part of scope or will that be provided by the Library of Congress? | The S8300 Server will be provided by the Library. |
| 8 | 3.1.2 Avaya Call Management Systems | The contractor shall upgrade Avaya Call Management Systems (CMS) from R19.2 to R21 on the Library’s VMware | Which site is the CMS installed at and how may supervisors and agents are configured in the CMS? | The Library is unsure how to interpret the question. See #21 as potentially related. |
| 9 | 3.1.2 Avaya Call Management Systems | The contractor shall provide a software version upgrade implementation bundle for the Avaya Call Management System (CMS) R19 - R21 solution. Deliverables include data gathering and design review, basic software configuration, testing and cutover support. The bundle applies to implementation of a primary CMS running on Library VMware. | Is there a secondary CMS installed as well? If yes, is it at the same site? | No. |
| 10 | 3.1.2 Avaya Call Management Systems | Additional services include:•Historical data migration for up to 8 automatic call distributors (ACD's). | Does 8 ACD's mean 8 DN's/Queues? | No. |
| 11 | 3.1.2 Avaya Call Management Systems | Additional services include: •CMS Reporting: Verify up to 20 custom reports. | Can you provide a sample of one custom report? | Vendors should verify that custom reporting works. No sample report will be provided by the Library. |
| 12 | 3.1.3 Avaya Session Border Controller for Enterprise (ASBCE) Services | Madison Building – The contractor shall conduct an upgrade of High Availability (HA) ASBCE with Element Management System (EMS) located at the Madison building from release 10.1 to release 10.2 on the Library’s VMWare as follows: The contractor shall deploy a new Avaya Session Border Controller for Enterprise (SBC) with one SBCE in HA configuration with one EMS on Library VMware. ACF at Manassas – The contractor shall conduct an upgrade of HA ASBCE with EMS located at the ACF from release 10.1 to release 10.2 on the Library’s VMWare as follows: The contractor shall deploy a new Avaya Session Border Controller for Enterprise (SBC) with 1 SBCE in HA configuration with one EMS on Library VMware | Is the supply of new Avaya SBCE licenses the contractor's responsibility as part of scope or will that be provided by the Library of Congress? | The vendor will be responsible for providing all software and any licenses required for the upgrade. |
| 13 | 2 Scope of Work | Site Table listing the 4 sites. | The SOW reference 4 locations where work is to be accomplished (Madison, Manassas, Culpeper, and Fort Meade). Can you please confirm what type of gateways (G650/G450/G430) gateways exist at each of these sites? G430 and G450 gateways are supported with Avaya Aura Release 10.2, however the G650 gateways will not be supported. Also, please confirm if you want the contractor to update the firmware on the G430 and G450 gateways as that is not specifically mentioned or spelled out in the SOW. | The vendor will not be responsible for firmware upgrades on any gateways. |
| 14 | N/A | For any G650 gateways that will be decommissioned after the 10.2 upgrade, please confirm if you want the contractor to decommission & remove these gateways or if Library of Congress will complete this task. | G650s will be decommissioned by the Library before the 10.2 upgrade. | |
| 15 | 2 Scope of Work | Site Table listing the 4 sites. | Does Library of Congress have any other sites that are remotes off the Main System in Madison (other than Manassas, Culpeper, and Fort Meade) that would be considered within scope of this Avaya Aura 10.2 upgrade? IF so, please confirm if these sites have any gateways (G650/G450/G430), S8300E servers, or if they are sites with phones only (no gateway or servers). Please confirm quantity of gateways/servers by location. | The upgrade only pertains to the sites listed in the SOW. |
| 16 | 6 Vulnerabilities | For the vulnerabilities requirement, please confirm for what period of time this service is desired (ex/ 6 months, 1 year, etc after the Avaya Aura CM10.2 upgrade is completed)? | All vulnerabities should be addressed immediately after the 10.2 upgrade. | |
| 17 | N/A | Does the Library of Congress (LoC) have an existing Avaya subscription contract for their software or are they still on perpetual licenses? If perpetual, is there an SA preferred support contract in place with Avaya? When does subscription or perpetual support expire? | Yes, see answer to #1. | |
| 18 | Can we provide a Letter of Authorization LoA to LoC to allow access to Avaya software records? If so, please provide contact name and system sold to number(s). | Yes. Vendors may send an LoA to the contacts listed in Section L of the solicitation. The sold to number is 0003144242. Verification may be necessary prior to any record release. | ||
| 19 | 3.1.2 Avaya Call Management Systems | Is the CMS simplex or HA? | The CMS is simplex. | |
| 20 | 3.1.2 Avaya Call Management Systems | Is CMS using any type of Real-Time or Historical connectors? If so, please provide details (ie: Blue Pumpkin/Verint Real Time Adherence, Calabrio Historical etc) | There is no other connection but the PBX. | |
| 21 | 3.1.2 Avaya Call Management Systems | How many supervisor and agent licenses are associated with the CMS? | This information should be provided by Avaya. | |
| 22 | 3.1.4 Avaya Aura® Session and System Manager | Is there just a single instance of Session Manager at Madison Bldg and at ACF at Manassas? | There is a single instance of Session Manager at Madison Bldg and at ACF at Manassas. | |
| 23 | N/A | Is remote access available via SAL? If not, what method is used for remote system access? | Yes. | |
| 24 | N/A | Does LoC utilize any Media Servers? If so, please provide details. If not, is LOC interested in adding Media Servers? | No. | |
| 25 | 3.1.1 Avaya Aura Communication Manager | Ft. Meade/Culpepper – The contractor shall upgrade up to 2 CM Survivable Remotes from Aura 10.1 to Aura 10.2 on S8300E servers. | What is the part# of the existing S8300E’s at Ft. Meade and Culpepper? Please confirm whether they are part# 700515840, 700515841, 700508924 or 700508955? This will determine the correct Avaya parts that will be included to upgrade the new KVM RHEL OS from ESXi that is deployed today. | The Library does not have the part numbers. |
| 26 | N/A | Please provide a Technical point of contact (name and email address) that can approve the Vendor to access LOC’s Avaya records for Sold To Number 0003144242. A docu-sign email will be sent from Avaya to the point of contact to approve Vendor to view-only the Avaya records for a 30-day period to allow for quoting purposes only. | See answer to #18. Advise, via documentation, if authorized in the reseller relationship. | |
| 27 | 3.1.4 Avaya Aura® Session and System Manager | Is the Session Manager a single instance or an HA pair at Madison and ACF Manassass? | See answer to #22. | |
| 28 | 3.1 Avaya Systems Upgrade | Please specify the version of VMware the Library of Congress will be using for this 10.2 deployment. | It will be the lastest verison. | |
| 29 | 3.1.2 Avaya Call Management Systems | Is the CMS a single (non-HA) system? | The CMS is a single system. | |
| 30 | 3.1.2 Avaya Call Management Systems | Please provide the CMS Investigation Report, which is required for the upgrade of the CMS system. | There is no other connection but the PBX. | |
| 31 | 3.1.2 Avaya Call Management Systems | Are there any CMS external interfaces? If so, please specify type & quantity. | The Library is not familiar with this report. | |
| 32 | 3.1.2 Avaya Call Management Systems | Are there any CMS Real-Time or Historical reporting interfaces? If so, please specify type & quantity of each. | No. | |
| 33 | 3.1.2 Avaya Call Management Systems | Are there any CMS Custom Reports? If so, please specify quantity. | Any custom reports should be migrated during the upgrade. | |
| 34 | N/A | Is there an existing Avaya support contract in place? If so, please specify the contract end date. | Yes, see answer to #1. | |
| 35 | 3.1.1 Avaya Aura Communication Manager | Ft. Meade/Culpepper – The contractor shall upgrade up to 2 CM Survivable Remotes from Aura 10.1 to Aura 10.2 on S8300E servers. This also includes up to 1 Branch Session Manager per location. Services apply to a Survivable Remote configuration on a new S8300E Server. | Does the LOC require the Vendor to provide onsite installation of the new S8300E servers at the Fort Meade, MD and Culpepper, VA survivable locations? If not, will the LOC provide the installation of the new S8300E servers for the Vendor to upgrade/configure remotely? | See answer to #7. |
| 36 | N/A | Is the existing Avaya software using Subscription or Perpetual licensing? | See answer to #1. | |
| 37 | 5. Schedule of Events / Deliverables | What period of support coverage should the Vendor provide for new Avaya support term? Is a 1-year term acceptable? | Support should be termed with the period of performance end date listed in the solicitation. | |
| 38 | N/A | Avaya G650 Gateways are not compatible with Avaya CM10.2. Please confirm if there are any Avaya G650 gateways in the existing network that need to be replaced. | See answer to #14. |
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