Language & Interpretation Support Services
Closed Solicitation Posted
This opportunity was awarded. See its 6 award notices in the notice history.
- Solicitation number
- 70SBUR25R00000006
- Agency
- Citizen and Immigration Services Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541930 Translation and Interpretation Services
- Place of performance
- Camp Springs, Maryland, United States
- Points of contact
-
- Benjamin Fournier benjamin.t.fournier@uscis.dhs.gov (802) 872-4151
- Michael Hodahkwen michael.p.hodahkwen@uscis.dhs.gov (916) 903-2408
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Homeland Security's U.S. Citizenship and Immigration Services (USCIS) is seeking multiple Indefinite-Delivery Indefinite-Quantity (IDIQ) contracts for language and interpretation support services, primarily for its Refugee, Asylum, and International Operations Directorate. The solicitation requires contractors to provide comprehensive interpretation services across over 80 languages, including over-the-phone, in-person, and sign language interpretation for critical immigration processes such as asylum interviews and protection screenings. Proposals will be evaluated based on technical approach, management capabilities, past performance, and pricing, with technical factors being significantly more important than price. The evaluation will utilize a detailed Technical Proposal Scoring Sheet that assesses language capabilities, staffing plans, and interpreter qualifications. Key dates include a preproposal conference on April 28, 2025, with advance questions due by April 24, 2025, and proposal submissions due by May 8, 2025.
The solicitation is a full and open competition with a small business reserve for one of the anticipated 3-5 contract awards. While no specific incumbent is prominently mentioned, Lionbridge Global Solutions is referenced in supporting documentation. The contract has a total maximum value of $200,000,000, with each contractor receiving a minimum guaranteed amount of $100,000 and a five-year ordering period from August 2025 to July 2030. Performance will occur at contractor sites, including potential telework locations, and government-designated facilities in Camp Springs, Maryland. Individual task orders will not exceed one year, and the contract anticipates significant variation in service usage, with estimated annual interpretation minutes ranging from a few minutes to over 17 million minutes for Spanish language services alone.
Notice text
2 versions
Update #2 · Latest ·
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is issuing a Request for Proposal (RFP) for a fixed price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract to provide interpretation services. Performance will occur at the Contractor’s sites (which may include telework locations) and Government designated facilities, see Performance Work Statement for additional information. The Government anticipates multiple awards of three to five IDIQ contracts but reserves the right to make a single award if it is in the best interests of the Government. The IDIQ contracts will include a minimum guarantee of $100,000. This RFP is issued as a full and open competition with a small business reserve for one of the awardees. Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package.
Proposal Submission
Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package. Contractors must use the attached Technical Proposal Scoring Sheet and Price Proposal spreadsheet when submitting proposals.
Point of Contact Updates
The acquisition points of contract have been updated to Benjamin Fournier as the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and Michael Hodahkwen as the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov).
Preproposal Conference
The Government has scheduled a preproposal conference on Monday, April 28, 2025 at 2:00 p.m. Eastern Time. The scheduled duration is 1 hour. Interested parties may submit questions in advance by email to the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov) by Thursday, April 24, 2025 at 2:00 p.m. Eastern Time. There will also be an opportunity to ask questions during the Preproposal Conference. The conference will be held through Microsoft Teams at the following link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWEyYjg2ZTEtOGIyNS00NzA4LTk0MmQtNGFkOTNhMmFjNWQ2%40thread.v2/0?context=%7b%22Tid%22%3a%225e41ee74-0d2d-4a72-8975-998ce83205eb%22%2c%22Oid%22%3a%2248186262-0b25-429e-880c-934121e13056%22%7d
Amendment 0001
The purpose of this amendment is to provide response to questions received from interested contractors. See attached Question & Answer document. An updated conformed copy of the RFP package is also attached. The changes to the RFP package are on page 12, 107, and 133 correcting a typo on the Contracting Officer’s email. On page 110, the proposal package page limit has been increased to 25 pages. The proposal due date remains unchanged at May 8.
Update #1 ·
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is issuing a Request for Proposal (RFP) for a fixed price Indefinite-Delivery Indefinite-Quantity (IDIQ) contract to provide interpretation services. Performance will occur at the Contractor’s sites (which may include telework locations) and Government designated facilities, see Performance Work Statement for additional information. The Government anticipates multiple awards of three to five IDIQ contracts but reserves the right to make a single award if it is in the best interests of the Government. The IDIQ contracts will include a minimum guarantee of $100,000. This RFP is issued as a full and open competition with a small business reserve for one of the awardees. Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package.
Proposal Submission
Proposal instructions start on page 107 and the evaluation criteria start on page 133 of the attached RFP package. Contractors must use the attached Technical Proposal Scoring Sheet and Price Proposal spreadsheet when submitting proposals.
Point of Contact Updates
The acquisition points of contract have been updated to Benjamin Fournier as the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and Michael Hodahkwen as the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov).
Preproposal Conference
The Government has scheduled a preproposal conference on Monday, April 28, 2025 at 2:00 p.m. Eastern Time. The scheduled duration is 1 hour. Interested parties may submit questions in advance by email to the Contract Specialist (benjamin.t.fournier@uscis.dhs.gov) and the Contracting Officer (michael.p.hohahkwen@uscis.dhs.gov) by Thursday, April 24, 2025 at 2:00 p.m. Eastern Time. There will also be an opportunity to ask questions during the Preproposal Conference. The conference will be held through Microsoft Teams at the following link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWEyYjg2ZTEtOGIyNS00NzA4LTk0MmQtNGFkOTNhMmFjNWQ2%40thread.v2/0?context=%7b%22Tid%22%3a%225e41ee74-0d2d-4a72-8975-998ce83205eb%22%2c%22Oid%22%3a%2248186262-0b25-429e-880c-934121e13056%22%7d
Attachments
| File | Type | Posted |
|---|---|---|
| 70SBUR25R00000006 Amend 0001 SF 30.pdf | ||
| 70SBUR25R00000006 Amend 0001 Conformed Copy.pdf | ||
| 70SBUR25R00000006 Q_A.pdf | ||
| 70SBUR25R00000006.pdf | ||
| Technical Proposal Scoring Sheet.xlsx | XLSX spreadsheet | |
| Price Proposal.xlsx | XLSX spreadsheet |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Language & Interpretation Support Services | Award Notice | |
| Language & Interpretation Support Services | Award Notice | |
| Language & Interpretation Support Services | Award Notice | |
| Language & Interpretation Support Services | Solicitation | |
| Language & Interpretation Support Services | Pre-Solicitation | |
| Language & Interpretation Support Services | Pre-Solicitation |
And 3 more award notices.
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