Justification - ServiceNow Software
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- JA-26-0255
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 70CTD026FC0000032 Federal contract award
- Awardee
- Carahsoft Technology Corp
- NAICS code
- 513210 Software Publishers
- Place of performance
- Washington, District of Columbia 20536, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
Immigration and Customs Enforcement has awarded contract 70CTD026FC0000032 to Carahsoft Technology Corporation for ServiceNow commercial software subscriptions and associated manufacturer support on a sole-source basis, with a 12-month base period from August 31, 2026 through August 30, 2027.
The justification centers on ICE's established ServiceNow environment since approximately 2014, with integrated applications and data architecture that alternative platforms cannot replicate as compatible drop-in replacements within required timelines and cost parameters. The procurement maintains interoperability with ICE's existing infrastructure while satisfying federal security, GCC compliance, and DHS enterprise standardization requirements. The requirement encompasses both DHS enterprise-share ServiceNow licenses and ICE-unique products covering the core application engine, IT service management, customer service management, IT operations visibility, strategic portfolio management, workflow data fabric, API management, and AI-assisted functionality. The justification determined that alternative products including Salesforce and Appian would necessitate extensive rehosting, redesign, and security reauthorization. The order is placed as a Firm-Fixed Price Blanket Purchase Agreement call under GSA Multiple-Award Schedule Contract 47QSWA18D008F, with Carahsoft identified as the sole authorized distributor and GSA MAS source holder for ServiceNow products. ServiceNow, Inc., the manufacturer, is headquartered in San Diego, California.
Notice text
Justification for ServiceNow Licenses
Awarded contract 70CTD026FC0000032 to unknown vendor for unknown amount on 2026-08-31.
Files
| File | Type | Posted |
|---|---|---|
| 1.5.1-BrandNameSSJ_REDACTED Final ServiceNow_Final to post 091126_Redacted2.pdf |
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