J065--PYXIS Maintenance Support Services - New Requirement

The Department of Veterans Affairs Technology Acquisition Center is soliciting maintenance support services for Pyxis Medication and Supply Systems at the Marion, Illinois Medical Center and nine associated community-based outpatient clinics, with proposals due June 9, 2026. This is a sole source acquisition; CareFusion Solutions, LLC (Becton Dickinson subsidiary) is the exclusive authorized provider, as performance by any other party voids the equipment warranty.

Place of performance spans the Marion VA Medical Center and subordinate clinics in Illinois, Indiana, and Kentucky. The contract is firm fixed price with a 12-month base period and four optional 12-month extension periods, not to exceed 60 months total. Services encompass 24/7/365 remote and onsite support with 97% uptime guarantee, preventative maintenance per manufacturer specifications, emergency repair with response times of 60 minutes callback to 3–5 hours onsite, software updates and upgrades, and replacement parts at no additional cost. The contractor must maintain fully qualified field service engineers with OEM certification and deliver service and inspection reports within 7 days.

The NAICS code is 541519, Other Computer Related Services; PSC code is J065, Maintenance/Repair/Rebuild of Medical Equipment. Market research conducted November 2025 through January 2026 confirmed no alternative automated dispensing cabinet systems (Omnicell XT Series, Capsa Healthcare NexsysADC, Touchpoint Medical medDispense) are compatible with the VA-owned Pyxis systems. Contractor personnel must comply with VA Handbook 6500 cybersecurity standards, information security plans, zero-trust controls, data breach notification protocols, and personnel security investigations. Fair and reasonable pricing will be determined through comparison to an Independent Government Cost Estimate with price discounts to be negotiated. Questions are due by the June 9 deadline.