J065 -- Notice of Intent to Sole Source 2 Years of Support Services for Rauland Nurse Call System

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16 has published a Special Notice announcing its intent to award a sole-source contract for maintenance and support services of a Rauland Responder 5 Nurse Call System. The contract will be awarded to Lone Star Communications to provide services at the Overton Brooks Veterans Affairs Medical Center in Shreveport, Louisiana. The announcement covers a firm-fixed price contract with a 12-month base period from September 8, 2025 to September 7, 2026, and includes one 12-month option period extending through September 7, 2027. The solicitation is identified as number 36C25625Q1417 and falls under the NAICS code 811210 for Electronic and Precision Equipment Repair and Maintenance. This notice is being published in accordance with Federal Acquisition Regulation guidelines to provide transparency regarding the government's contracting intentions.

The primary purpose of this sole-source contract is to ensure continuous operation and maintenance of critical nurse call system infrastructure that supports patient care at the VA medical facility. Interested parties have until August 28, 2025 at 9:00 AM Central Time to submit evidence of competitive alternatives, though the VA retains sole discretion in making the final award determination. The contract requirements include comprehensive technical support services such as annual software support and updates, remote and on-site technical assistance, quarterly programming changes and end-user training, and provision of repairs, parts, and labor. The contractor must provide technical support within one hour of telephone requests and urgent service calls requiring remote system access within two hours. All services must comply with extensive VA security, privacy, and information technology requirements including FISMA, HIPAA, and NIST standards. While this is structured as a sole-source procurement, the government is fulfilling its obligation to allow market feedback before finalizing the award decision.