Itsp 2027 CAD maint software updates

The National Park Service Southeast Region issued a Notice of Intent to Award a Sole Source Contract to Computer Information Systems Inc. for Computer Aided Dispatch system maintenance and support services, with capability statement responses due by June 5, 2026 at 3 p.m. ET.

The procurement covers 24/7/365 remote diagnostics and help desk support with a 4-hour telephonic response-time SLA, SQL database maintenance, system and interface support for IMARS and TN/NC integrations, software update and cybersecurity patch installation per NPS security guidance, quality assurance testing, and technician personnel meeting NPS background check, confidentiality, and IT security training requirements. The contract serves emergency call processing, responder coordination, and law enforcement operations at Great Smoky Mountains National Park and Blue Ridge Parkway. The sole-source justification rests on the proprietary nature of the CAD system and the original equipment manufacturer's exclusive control of source code, system architecture, interface modules, and patch mechanisms under FAR 6.302-1.

The anticipated period of performance is one base year from award with options for annual renewal. Vendors who believe they possess OEM authorization and capability may submit a detailed capability statement demonstrating OEM authorization, technical ability to meet all requirements, and certified access to proprietary CAD system components. Responses should be directed to Arcoiris Cuetara-Higa at arcoiris_cuetara-higa@ios.doi.gov. This notice is not a solicitation and the Government will not reimburse costs incurred in response.