IT tier III maintenance support and service

Added: Jun 29, 2011 2:07 pm Red River Army Depot (RRAD) has a requirement for the maintenance of Government owned Information Technology (IT) at Red River Army Depot (RRAD), for a base and four option years. Only one award will result from this solicitation. Maintenance services are to be performed in accordance with terms and conditions specified in the Scope of Work (SOW). The Contractor shall provide all necessary maintenance, labor, documentation, repair parts, maintenance supplies, tools, test equipment, transportation, and other related services and shall keep the equipment in good operating condition, in accordance with Original Equipment Manufacturer (OEM) specifications. Maintenance service shall not include electrical work external to the equipment, the furnishing of supplies, and adding or removing accessories, attachments, or other devices. Maintenance service shall not include repair of damage resulting from accident, transportation by the Government, neglect or misuse by the Government. All services under the contract are to be performed by competent personnel, skilled and highly qualified to provide required services in accordance with the best commercial practices, without unnecessary delays or interference with Government functions. As a minimum, all onsite contractor personnel will have a commercial certification (CompTIA Security+) as well as a Microsoft Certified Technology Specialist (MCTS) Certification in one of the following areas of concentration: MCTS Windows Vista Configuration, MCTS Windows 7 Configuration, MCTS Windows Server Virtualization Configuration, MCTS Windows Server 2008 Applications Infrastructure Configuration, MCTS Windows Server 2008 Network Infrastructure Configuration, MCTS Windows Server 2008 Active Directory Configuration. The contractor personnel will have all of the required certifications at the beginning of the contract and maintain the required certifications throughout the length of the contract. The solicitation, W911RQ-11-R-0040, will be available for download from the RRAD procurement web site on or about 11 July 2011 at https://redriver.army.mil/contract.htm. Firms downloading the solicitation are asked to check the web site to ensure notification of any future amendments. Questions or concerns may be emailed to Attn: leola.liggins@us.army.mil. Include the solicitation number in the subject line of the email.