IT Help Desk Support Services (CONUS and OCONUS) for DoWEA

The Department of Defense Education Activity (DoDEA) is seeking IT Help Desk Support Services to provide enterprise-wide multi-capable technical support across Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations serving its 161 accredited schools and approximately 15,000 employees. Services include Tier 1 and Tier 2 Help Desk operations, incident and service request management, end-user technical support for hardware and software, account management, remote and on-site support, and enterprise application support. Contractor personnel must be U.S. citizens with minimum interim or final Secret clearance, IT-II eligibility, and Security+ CE certification. Key performance objectives include 95% staffing levels and SLA compliance, 98% account provisioning within one business day, 95% hardware functionality rates, and 100% IAVM assessment submissions within three business days. The Government will evaluate responses based on company capability statements addressing relevant experience with federal IT Help Desk services, technical capabilities including Help Desk platforms and ITIL frameworks, staffing capacity for cleared personnel, and existing contract vehicles such as GWACs or GSA schedules. Interested vendors must submit capability statements (5-10 pages maximum) by March 17, 2026, at 12:00 p.m. Eastern Standard Time, with questions due by March 12, 2026.

This Pre-Solicitation Notice includes no set-aside designations, though the Government has expressed particular interest in responses from small businesses, 8(a) Small Business concerns, HUBZone Small Business, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) entities. No potential incumbents or current contractors are identified in this notice. The contract structure will be a single-award Indefinite Delivery/Indefinite Quantity (IDIQ) with task orders issued for specific locations and emergent IT support requirements, though specific contract values and total award amounts have not been disclosed in this sources sought notice. The contract is anticipated to be awarded on a firm-fixed-price, hybrid, or task order basis, with normal operations spanning 0730-1630 local time, Monday through Friday, excluding Federal holidays. The Government will furnish one laptop per authorized full-time equivalent (FTE) employee and provide network access, policies, and required systems documentation. This notice is issued solely for planning purposes and does not commit the Government to issue a solicitation or award a contract.