Sources Sought Notice_031026.pdf
PDF 155 KB Posted
- Solicitation number
- HE1254031026
- Issued by
-
Department of Defense Education Activity
About this file
This is a Sources Sought Notice issued by the Department of War Education Activity (DoWEA) to assess the availability and capability of qualified small business concerns to provide IT Help Desk support services. DoWEA, which operates a worldwide school system supporting military-connected students across the Americas, Europe, and Pacific regions, seeks Tier 1 and Tier 2 Help Desk services including enterprise IT Help Desk operations, incident and service request management, end-user technical support for hardware and software, account management, device troubleshooting, remote and on-site support, enterprise application support, asset management, service level monitoring and reporting, knowledge base maintenance, and support for geographically dispersed users in CONUS and OCONUS environments. Support may be required during extended hours or 24x7 operations depending on mission needs. The Government is considering NAICS code 541519 (Other Computer Related Services) with a small business size standard of $34M and is particularly interested in responses from small businesses, 8(a) Small Business concerns, HUBZone Small Business, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) entities.
Interested vendors must submit a capability statement (maximum 5–10 pages) addressing company information, relevant experience with enterprise IT Help Desk and federal agency support, technical capabilities including Help Desk platforms and ITIL frameworks, staffing and security including ability to provide cleared personnel, and existing contract vehicles such as GWACs or GSA schedules. The potential contract characteristics include enterprise IT Help Desk services for a global user base with support across multiple time zones, performance-based service metrics, and a contract type to be determined (FFP, hybrid, or task order). Responses must be submitted electronically in PDF format to wardell.gordon@dodea.edu with the subject line "Sources Sought Response – DoWEA IT Help Desk Services" no later than March 17, 2026, at 12:00pm Eastern Standard Time. Questions regarding the notice must be submitted to the same email address no later than March 12, 2026. This notice is issued solely for information and planning purposes and does not commit the Government to issue a solicitation or award a contract.
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| File | Type | Posted |
|---|---|---|
| PWS_DoWEA_ITSS_031026_DRAFT.pdf |
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Text version
Sources Sought Notice Title: Sources Sought – IT Help Desk Support Services (CONUS and OCONUS) for DoWEA
Notice Type: Sources Sought
Agency: Department of War (DoW) Organization: Department of War Education Activity (DoWEA)
1. Disclaimer
This Sources Sought Notice is issued solely for information and planning purposes. This is not a solicitation or Request for Proposal (RFP). This notice does not commit the Government to issue a solicitation or award a contract. The Government will not pay for any information submitted in response to this notice.
The purpose of this notice is to determine the availability and capability of qualified small business concerns to provide IT Help Desk services supporting DoWEA operations in Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations.
2. Background
The Department of War Education Activity (DoWEA) operates a worldwide school system supporting military-connected students across multiple geographic regions including the Americas, Europe, and Pacific. DoWEA requires enterprise-level IT Help Desk and end-user support services to ensure reliable access to educational and administrative systems.
3. Scope (Notional)
The contractor shall provide Tier 1 and Tier 2 Help Desk services supporting DoWEA users, systems, and infrastructure. Support may include, but is not limited to:
• Enterprise IT Help Desk operations
• Incident and service request management
• End-user technical support (hardware, software, network access)
• Account management and password resets
• Device troubleshooting and configuration
• Remote and on-site technical support
• Support for enterprise applications and collaboration tools
• Asset management and documentation
• Service level monitoring and reporting
• Knowledge base development and maintenance
• Support for geographically dispersed users in CONUS and OCONUS environments
Support may be required during extended hours or 24x7 operations depending on mission needs.
4. Potential NAICS Code
The Government is considering the following NAICS code:
• 541519 – Other Computer Related Services (or alternative such as 541512 depending on acquisition strategy)
Small business size standard: $34M (or current SBA standard).
5. Contract Characteristics (Estimated)
The Government is conducting market research regarding a potential contract with characteristics such as:
• Enterprise IT Help Desk services
• Global user base
• Support across multiple time zones
• Performance-based service metrics
• Potential contract type: TBD (e.g., FFP, hybrid, or task order)
6. Small Business Participation
The Government is particularly interested in responses from:
• Small Business concerns
• 8(a) Small Business
• HUBZone Small Business
• Service-Disabled Veteran-Owned Small Business (SDVOSB)
• Woman-Owned Small Business (WOSB)
7. Requested Information
Interested vendors should submit a capability statement (maximum 5–10 pages) addressing the following:
1. Company Information o Company name o Address o UEI number o CAGE code o Business size and socioeconomic status
2. Relevant Experience o Experience providing enterprise IT Help Desk services o Experience supporting DoW or federal agencies o Experience supporting OCONUS or global environments
3. Technical Capabilities o Help Desk platforms/tools used o ITIL or service management frameworks o Cybersecurity compliance experience o Remote support capabilities
4. Staffing and Security o Ability to provide cleared personnel if required o Staffing approach for global support
5. Contract Vehicles o Existing Government-wide acquisition contracts (GWACs) o GSA schedules o Other IDIQ vehicles available for ordering
8. Submission Instructions:
Responses shall be submitted electronically in PDF format to:
wardell.gordon@dodea.edu
Subject Line: Sources Sought Response – DoWEA IT Help Desk Services
Responses are requested no later than March 17, 2026, at 12:00pm Eastern Standard Time.
9. Questions:
Questions regarding this Sources Sought notice shall be submitted via email to wardell.gordon@dodea.edu no later than March 12, 2026.
File details come from the government source that posted it. Updated .