INTENT TO SOLE SOURCE Volcano Service Agreement NEW Intravascular Ultrasound (IVUS) System PM (Volcano)

The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Network 17, Network Contracting Office 17 (NCO-17) is seeking sources for the following procurement:



Scope of Work:

Contractor shall provide 24 hour, seven-day customer service and a technician is to respond within one (1) hour once the call for service is reported. Technical support and assistance is to be available within 30 minutes of a telephone request for troubleshooting assistance. Services are to include troubleshooting, repair, preventive maintenance inspections (PMI), calibrations and replacement of defective parts. The service maintenance agreement shall cover one (1) Base year + 4 Option Years. Contractor shall provide other support services described herein for three (3) Philips Volcano Intravascular Ultrasound (IVUS) Catheter Base System to include the proprietary iFR Applications Software License Agreement Package (includes upgrades), located at South Texas Health Care Systems; Audie L. Murphy Memorial Veterans Hospital; 7400 Merton Minter Boulevard, San Antonio, Texas 78229-4404.

Services:

Certified Volcano Engineers: Phone and email support within 1 hour during regular business hours.

Volcano iFR Software Maintenance Agreement

On-site repair and maintenance

Within 2 business days

Includes replacement of unserviceable or defective components

Includes parts and labor costs

Preventative Maintenance

Conducted once annually (every 12 months)

Conduct an initial inspection within 6 months of contract award

Includes:

Functional Check

Diagnostic Check

Covers all accessories



Any Responses due by 21 July 2017 @ 0900 CST