Integrated Call Center and Administrative Support Service

Added: Jul 26, 2017 7:53 pm Modified: Aug 03, 2017 5:09 pmTrack Changes THIS IS NOT A REQUEST FOR QUOTE - THIS IS A NOTICE OF THE GOVERNMENT'S INTENT TO ISSUE A SOLE SOURCE AWARD FOLLOW-ON CONTRACT TO KCK TECHNOLOGIES, LLC. TO PROVIDE INTEGRATED CALL CENTER AND ADMINISTRATIVE SUPPORT SERVICES.

The Department of Defense (DOD), Washington Headquarters Services, Acquisition Directorate, (WHS/AD) intends to award a sole source contract under the statutory authority permitting Other than Full and Open Competition, Simplified Procedures to Certain Commercial Items implemented in the Federal Acquisition Regulation, FAR 13.501 "Special Documentation Requirements." WHS/AD intends to issue a follow-on contract to KCK Technologies, LLC under contract HQ0034-14-C-0026. The anticipated period of performance will be a three (3) month base period and two (2) one-month option periods. We anticipate awarding a contract to KCK Technologies, LLC to provide Integrated Call Center and Administrative Support Services to the Department of Defense (DoD) Consolidated Adjudications Facility (CAF). The follow-on contract is necessary to continue the Integrated Call Center and Administrative services by establishing a responsive Call-Center which will provide administrative support to process Research, Recertify, and Upgrade (RRU), Incident Reports (IR) in the Joint Personnel Adjudicative System (JPAS), and the Clearance Adjudication Tracking System (CATS).