Information Technology User and Field Operations Support (NEON) II
Closed Pre-Solicitation Posted
Not the latest version. See the latest special notice from .
- Solicitation number
- 70SBUR24I00000009
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Place of performance
- Camp Springs, Maryland 20588, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Department of Homeland Security's U.S. Citizenship and Immigration Services (USCIS) is conducting market research for a potential contract to provide Information Technology User and Field Operations Support (NEON) II. The scope includes a broad range of IT operations and maintenance services at approximately 230 domestic and 20 overseas USCIS sites, supporting over 27,000 users, 41,111 desktops/laptops, 25,000 printers/peripherals, 1,200 servers, and 15,000 mobile devices. Key tasks encompass service desk operations, field support services, service center support, account management, and hardware incident resolution. Responses to this request for information are due by April 19, 2024, but this is not a solicitation, and the government makes no guarantees that a contract will be awarded.
This potential requirement does not have a set-aside designation and is likely to be classified under NAICS code 541519 - Other Computer Related Services. No incumbent contractors are named, and the government has not provided any information on potential award values or budget ranges. The NEON II contract aims to ensure USCIS can effectively meet its mission by providing highly skilled technical staff to deliver innovative technology solutions.
Notice text
2 versions
Update #2 · Latest ·
Thank you to all vendors who have responded to the initial RFI that was posted on December 11, 2023 with response due date of December 28, 2023.
The purpose of RFI amendment #0001 is to gather additional information that is more specific to the technical aspect of the NEON II requirement. The questions are provided in the RFI Amendment # 70SBUR24I00000009_0001. Please see attached Amendment 0001 document "RFI_70SBUR24I00000009_0001 NEON II".
This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations. No solicitation is being issued at this time and the Government makes no assertion that a solicitation will be issued. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract, nor do they affect a potential offeror's ability to respond to any future synopsis/solicitation, which may or may not follow or restrict the U.S. Government's eventual acquisition approach. Additionally, the U.S. Government is not obligated to, and will not provide reimbursement for any information that may be submitted in response to this notice. Respondents are solely responsible for all expenses associated with responding to this request for information. Respondents will not be notified of any results derived from a review of the information provided; however, information gathered may be used for future technical and acquisition purposes.
Background & Scope:
USCIS processes applications and petitions for immigration and citizenship benefits, promotes an awareness and understanding of citizenship, and ensures the integrity of the United States immigration system. These functions and processes include employment authorization, asylum, resident alien processing, and citizenship naturalization. USCIS OIT provides information technology (IT), expertise, and the strategic vision necessary to enable USCIS to deliver effective, efficient, and secure immigration services and products. OIT leads USCIS in the design, development, delivery, and deployment of IT services and solutions that are transforming the nation's immigration system.
USCIS OIT has a continuing requirement for IT operations and maintenance (O&M) at locations nationwide and overseas. The NEON II contract will ensure USCIS can effectively meet its mission by providing highly skilled technical staff that can bring to life innovative technology solutions.
The Contractor shall provide a broad range of direct IT support services at USCIS CONUS and OCONUS sites under this section. Site locations are contained in Draft Performance Work Statement (PWS) Attachment 1. The scope of customers and equipment the Contractor shall support includes the following:
• CONUS and OCONUS Offices: approximately 230 domestic and 20 overseas sites
• Supported users: ~27,000
• Desktops and laptops: ~ 41,111
• Printers and peripherals: ~25,000
• Servers: ~1,200
• Mobile Devices: ~15,000
The following outline lists the technical task areas associated with this requirement. For specific details, see the attached Draft PWS.
• Service Desk Operations Services:
o Service Desk Tier 0 – Tier 2
o Incident Management
o Knowledge Management
o Problem Management
o Service Request Management
- Specialized Support
o Critical Incident Response Team (CIRT)
• Field Support Services:
o Deskside Support (CONUS/OCONUS)
o Asset Inventory Support
o Disposal Preparation Support
o Encryption Services
o Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M)
o Local On-Site Cabling
o Infrastructure Implementation
o Mobile Devices Services
o Deployment Services
o Server O&M
o Training Support
• Service Center Support Services
• Account Management Services
• Hardware Incident Resolution
In addition to the above, there will be Transition and Program Management task areas associated with this requirement.
Update #1 ·
This notice is issued solely for the purpose of conducting market research in accordance with Federal Acquisition Regulation (FAR) Part 10 and does not constitute an Invitation for Bids, Request for Proposal, or Request for Quotations. No solicitation is being issued at this time and the Government makes no assertion that a solicitation will be issued. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract, nor do they affect a potential offeror's ability to respond to any future synopsis/solicitation, which may or may not follow or restrict the U.S. Government's eventual acquisition approach. Additionally, the U.S. Government is not obligated to, and will not provide reimbursement for any information that may be submitted in response to this notice. Respondents are solely responsible for all expenses associated with responding to this request for information. Respondents will not be notified of any results derived from a review of the information provided; however, information gathered may be used for future technical and acquisition purposes.
Background & Scope:
USCIS processes applications and petitions for immigration and citizenship benefits, promotes an awareness and understanding of citizenship, and ensures the integrity of the United States immigration system. These functions and processes include employment authorization, asylum, resident alien processing, and citizenship naturalization. USCIS OIT provides information technology (IT), expertise, and the strategic vision necessary to enable USCIS to deliver effective, efficient, and secure immigration services and products. OIT leads USCIS in the design, development, delivery, and deployment of IT services and solutions that are transforming the nation's immigration system.
USCIS OIT has a continuing requirement for IT operations and maintenance (O&M) at locations nationwide and overseas. The NEON II contract will ensure USCIS can effectively meet its mission by providing highly skilled technical staff that can bring to life innovative technology solutions.
The Contractor shall provide a broad range of direct IT support services at USCIS CONUS and OCONUS sites under this section. Site locations are contained in Draft Performance Work Statement (PWS) Attachment 1. The scope of customers and equipment the Contractor shall support includes the following:
• CONUS and OCONUS Offices: approximately 230 domestic and 20 overseas sites
• Supported users: ~27,000
• Desktops and laptops: ~ 41,111
• Printers and peripherals: ~25,000
• Servers: ~1,200
• Mobile Devices: ~15,000
The following outline lists the technical task areas associated with this requirement. For specific details, see the attached Draft PWS.
• Service Desk Operations Services:
o Service Desk Tier 0 – Tier 2
o Incident Management
o Knowledge Management
o Problem Management
o Service Request Management
- Specialized Support
o Critical Incident Response Team (CIRT)
• Field Support Services:
o Deskside Support (CONUS/OCONUS)
o Asset Inventory Support
o Disposal Preparation Support
o Encryption Services
o Video Conferencing and Audio/Video (A/V) Operations and Maintenance (O&M)
o Local On-Site Cabling
o Infrastructure Implementation
o Mobile Devices Services
o Deployment Services
o Server O&M
o Training Support
• Service Center Support Services
• Account Management Services
• Hardware Incident Resolution
In addition to the above, there will be Transition and Program Management task areas associated with this requirement.
Files
| File | Type | Posted |
|---|---|---|
| RFI_70SBUR24I00000009_0001 NEON II.pdf | ||
| RFI_70SBUR24I00000009_NEON II.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Information Technology User and Field Operations Support (NEON) II | Special Notice | |
| This notice | Pre-Solicitation |
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