Incident Response Management Platform, PagerDuty or Equal SaaS

TTS has a need for an incident response, notification, and resolution service which can receive alert information from cloud.gov, login.gov, and other projects within TTS. This application should aggregate the information into incidents, and send the appropriate notifications, provide contextual information on these incidents, automatically manage scheduling and escalation, and provide reporting functionality. This functionality is critical to the ability of the various teams to meet their technical mission needs and compliance requirements.

RFQ TCTOA-18-0015 is issued as a full and open requirement with a public posting located at this GitHub repository.

The Offerors shall submit a quote in accordance with the instructions of the RFQ. Please ensure that the response includes all requested information and that your response clearly demonstrates the company's capability to perform the work and requirements specified in Section 3.0, Requirements.

Questions or comments regarding this RFQ shall be submitted as an Issue using the Issue Template in the solicitation documents repository no later than August 27, 2018 4:00pm EST in order to allow the Government sufficient time to respond. All questions, comments, and answers will be publicly available. Any changes to this RFQ or attachments will be posted as an amendment on GitHub and will be provided via email.

Quotes must be received electronically via the instructions found here, by August 31, 2018 at 4:00 PM EST.

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