Imaged Document and Exemplars Library (IDEAL) 2. 0 Operations and Maintenance (O&M) and Enhancement Services
Closed Pre-Solicitation Posted
- Solicitation number
- IDEAL_OM_Enhancements_July2025
- Agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- McLean, Virginia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Immigration and Customs Enforcement (ICE) Office of Acquisition Management is conducting market research for the Imaged Document and Exemplars Library (IDEAL) 2.0 Operations and Maintenance (O&M) and Enhancement Services to support the HSI Forensic Laboratory in Washington, DC. The procurement seeks contractors to maintain and enhance the IDEAL 2.0 electronic library catalog system, which stores high-resolution imagery and data of physical documents while providing real-time response capabilities to field investigators. Key requirements include ongoing O&M support, system interface and user experience enhancements, mobile application development, document imaging services, and implementation of artificial intelligence/machine learning algorithms using Agile software techniques. The government owns the technical rights and source code for IDEAL 2.0 and is not seeking alternative solutions but rather qualified contractors to support existing operations and enhancements. Responses to this sources sought notice must be submitted by July 15, 2025, at 8AM ET through a Microsoft Forms link, with any additional attachments limited to five pages and sent to specified government contracting personnel.
Currently, no set-aside designation has been determined, though the government may designate this as a small business set-aside based on market research responses, in which case only SBA Certified Small Business Program Participants would be eligible. The government is evaluating whether to procure these services through a multiple award schedule, governmentwide acquisition contract, or open market competition on SAM.gov. The contract structure includes a 12-month base period with four 12-month option periods for O&M tasks, plus a separate 12-month base period with no option periods for enhancement tasks, indicating a potential total contract duration of up to five years for maintenance services. Work will primarily be performed at the contractor's location with occasional travel required to the HSI Forensic Laboratory in McLean, VA. The PWS emphasizes the need for robust technical capabilities including system security compliance, Section 508 accessibility requirements, and continuous system improvements to support law enforcement operations.
Notice text
2 versions
Update #2 · Latest ·
The ICE Office of Acquisition Management (OAQ), Information Technology Division (ITD), Homeland Security Investigation (HSI) Branchis issuing this sources sought notice as a means of conducting additional market research to identify interested parties to support the requirement for the Imaged Document and Exemplars Library (IDEAL) 2.0 Operations and Maintenance (O&M) and Enhancement Services. These services are in support of the HSI Forensic Laboratory (FL) in Washington, DC. Responses to this sources sought notice shall be provided by July 15, 2025, 8AM ET, utilizing the attached Microsoft Forms link (reference: IDEAL 2.0 Market Research July 2025). Any additional attachments shall be sent via email to Tonya Fells, Contract Specialist, at tonya.t.fells@ice.dhs.gov, and Trisha Goldsberry, Contracting Officer, at patricia.goldsberry.civ@ice.dhs.gov. Please be advised that the Government has the absolute discretion whether or not to answer any question(s) that it receives, and the Government is not obligated to answer any question(s). The Government intends to only provide answers to questions that help industry better understand the Government's requirements.
The Government is not seeking alternate solutions to the use of IDEAL 2.0, rather the Government is seeking potential contractors to support the Operations and Maintenance (O&M) and Enhancements as detailed in the attached Performance Work Statement (PWS). HSI-FL owns the technical rights and source code for the IDEAL 2.0.
The Government seeks to determine if the IDEAL 2.0 requirement can be procured commercially on a competitive basis via a multiple award schedule (MAS) / governmentwide acquisition contract (GWAC) task order, if any current contract vehicle contains a sufficient number of capable and interested contractors to perform the requirement, or via open market (i.e. SAM.gov).
Based on the responses to this notice, this requirement may be set-aside for small businesses or procured through full and open competition. If this requirement is set-aside for small businesses, only Small Business Administration (SBA) Certified Small Business Program Participants will be considered. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.
Contractors may submit additional/supplemental information in response to this notice. Attachments are restricted to five (5) pages (8-1/2” x 11” utilizing 1” margins) utilizing Times New Roman or Ariel 12-point font. Information shall be restricted to information supporting your response to this notice, such as demonstration/experience of capabilities, feedback, additional questions, or if additional space is required to respond to questions on the form. If providing additional information to a specific question, the Contractor shall identify the number of the question the response is in reference to. The following do not count against the five (5) page limitation: Cover Page, Introduction/Company Overview (limited to one page), List of Acronyms, or Appendices.
Attachments: Draft-IDEAL_2.0_PWS_O&M-Enhancements(FY25)
FORMS LINK: https://forms.office.com/Pages/ResponsePage.aspx?id=KmGHG2ww1kmB5pfG4akZf3OlgEbog8pHt5kHa2YeNpJUMjY1VTE1MUNNQzJMR1M5RURDUlBZQ1YyWS4u
Update #1 ·
The ICE Office of Acquisition Management (OAQ), Information Technology Division (ITD), Homeland Security Investigation (HSI) Branchis issuing this sources sought notice as a means of conducting additional market research to identify interested parties to support the requirement for the Imaged Document and Exemplars Library (IDEAL) 2.0 Operations and Maintenance (O&M) and Enhancement Services. These services are in support of the HSI Forensic Laboratory (FL) in Washington, DC. Responses to this sources sought notice shall be provided by July 15, 2025, 8AM ET, utilizing the attached Microsoft Forms link (reference: IDEAL 2.0 Market Research July 2025). Any additional attachments shall be sent via email to Tonya Fells, Contract Specialist, at tonya.t.fells@ice.dhs.gov, and Trisha Goldsberry, Contracting Officer, at patricia.goldsberry.civ@ice.dhs.gov. Please be advised that the Government has the absolute discretion whether or not to answer any question(s) that it receives, and the Government is not obligated to answer any question(s). The Government intends to only provide answers to questions that help industry better understand the Government's requirements.
The Government is not seeking alternate solutions to the use of IDEAL 2.0, rather the Government is seeking potential contractors to support the Operations and Maintenance (O&M) and Enhancements as detailed in the attached Performance Work Statement (PWS). HSI-FL owns the technical rights and source code for the IDEAL 2.0.
The Government seeks to determine if the IDEAL 2.0 requirement can be procured commercially on a competitive basis via a multiple award schedule (MAS) / governmentwide acquisition contract (GWAC) task order, if any current contract vehicle contains a sufficient number of capable and interested contractors to perform the requirement, or via open market (i.e. SAM.gov).
Based on the responses to this notice, this requirement may be set-aside for small businesses or procured through full and open competition. If this requirement is set-aside for small businesses, only Small Business Administration (SBA) Certified Small Business Program Participants will be considered. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.
Contractors may submit additional/supplemental information in response to this notice. Attachments are restricted to five (5) pages (8-1/2” x 11” utilizing 1” margins) utilizing Times New Roman or Ariel 12-point font. Information shall be restricted to information supporting your response to this notice, such as demonstration/experience of capabilities, feedback, additional questions, or if additional space is required to respond to questions on the form. If providing additional information to a specific question, the Contractor shall identify the number of the question the response is in reference to. The following do not count against the five (5) page limitation: Cover Page, Introduction/Company Overview (limited to one page), List of Acronyms, or Appendices.
Attachments: Draft-IDEAL_2.0_PWS_O&M-Enhancements(FY25)
FORMS LINK: IDEAL 2.0 Market Research July 2025
Files
| File | Type | Posted |
|---|---|---|
| Draft-IDEAL_2.0_PWS_O&M-Enhancements(FY25).pdf | ||
| Draft-IDEAL_2.0_PWS_O&M-Enhancements(FY25).pdf |
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