Hud Exchange Knowledge Management Platform

The Department of Housing and Urban Development (HUD) is conducting market research through a Sources Sought notice to identify potential contractors for the HUD Exchange Knowledge Management Platform contract. This pre-solicitation opportunity seeks a contractor to deliver comprehensive knowledge management services including project management, website hosting and administration, website operations, website improvements, and marketing support for the www.hudexchange.info portal. Key contract requirements include maintaining a 99% availability Service Level Agreement (SLA) using FedRAMP-authorized cloud infrastructure, ensuring compliance with Section 508 accessibility standards and FISMA security requirements, migrating the website to Drupal 11 content management system aligned with U.S. Web Design System standards, and obtaining Authority to Operate documentation within 240 calendar days. Performance will be evaluated against specific Acceptable Quality Levels (AQLs) with documented deviation tolerances, and an incentive bonus of 0.05% of contract value per month is available when all performance standards are achieved, capped at $200,000 annually or $1,000,000 across option periods. Interested vendors must submit a capability statement not exceeding ten pages to Monica.Brown@hud.gov by February 10, 2026, at 2:00 PM Eastern Time.

The procurement carries no set-aside designation, though the government may designate one for small businesses based on market research responses. No current contractor or incumbent has been identified in the notice. The contract will cover a 12-month base period plus four optional 12-month renewal periods with 90-day transition-in and transition-out periods, and work will be performed at the contractor's facilities. The website currently serves over 100,000 registered users across 19,000 web pages covering more than 90 programs, with 2023 performance metrics including 5.8 million user sessions, 19.3 million page views, and 741 thousand document downloads. The applicable NAICS code 518210 (Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services) has a small business size standard of $24.5 million. Capability statement submissions must include company contact information, business size and socioeconomic status certifications, SAM registration, DUNS/CAGE/UEI numbers, and GSA Schedule contracts if applicable, with teaming arrangements permitted.