HAFB Front Desk Data Entry Specialist

The Department of the Air Force Materiel Command Lifecycle Management Center at Hanscom Air Force Base seeks a front desk data entry specialist for the Military and Family Readiness Center (M&FRC), with proposals due August 20, 2026. The procurement is a Total Small Business Set-Aside, limiting competition to small businesses certified in SAM with a size standard of $12,500,000.

Place of performance is on-site at 10 Kirkland Street, Building 1240, Hanscom AFB, Massachusetts 01731. The position requires one full-time equivalent employee working 40 hours per week, Monday through Friday, 0800–1600 hours, with a base contract period from September 30, 2026, through September 29, 2027, and four one-year option periods extending through September 29, 2031. The contractor must price 2,080 paid hours annually to account for eleven federal holidays and two weeks of vacation under the Service Contract Act.

Primary duties include receiving and routing telephone calls, greeting visitors, directing clients to appropriate M&FRC program managers, scheduling clients for classes and workshops, and performing clerical and administrative tasks. The contractor must maintain currency in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system, input Transition Assistance Program (TAP) data and resources into the AFFIRST web application, and send reminder emails one week prior to class start dates or per program manager guidance. Data entry must achieve 85% accuracy within two business days. Required qualifications include proficiency in Microsoft Office Suite, at least one year of customer service experience, basic understanding of military protocol and family systems, business casual dress standards, and a Common Access Card with security clearance.

The contractor must select from three Service Contract Act labor classifications: Data Entry Operator I (01051), Data Entry Operator II (01052), or Desk Clerk (99050). Applicable prevailing wage rates are established under Wage Determination 2015-4047 Rev 33 for Essex, Middlesex, Norfolk, Plymouth, and Suffolk counties in Massachusetts. Award will be made on a Lowest Price Technically Acceptable basis, evaluating technical acceptability first and then comparing price across the base year and all four option years combined. Questions are due July 30, 2026, with answers posted by August 12, 2026. Offers must be submitted via email to Contract Specialists Kamryn Anderson and Ethan Winchester and Contracting Officer Kristin Morrison, remain valid for 90 days, and not exceed 25 pages. The apparent awardee must return a signed contract within 24 hours of receipt. NAICS code 561110, PSC R699.