Government Contact Center Services Logical Follow-On
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- GSATTSTACHACQ472026
- Agency
-
Federal Acquisition Service
General Services Administration
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 47QPCA26F0014 Federal contract award
- Awardee
- Senture LLC
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, Connecticut, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The GSA Federal Acquisition Service's Technology Transformation Services (TTS) office issued a Limited/Sole Source Justification Notice for Government Contact Center Services, awarding contract 47QPCA26F0014 to Senture LLC on March 27, 2026. The logical follow-on task order will be executed under Senture LLC's existing GSA Multiple Award Schedule contract (47QTCA25D002X) through Special Item Number 54151S, providing continued contact center operations and support services. The justification for the sole source award stems from the need to maintain service continuity while a competitively awarded Government Experience Contact Center (gXCC) Services blanket purchase agreement undergoes post-award GAO protest resolution, as the gXCC BPA was terminated on February 26, 2026 after being awarded on February 2, 2026. Senture LLC is deemed the only vendor capable of providing uninterrupted support without service gaps, given the complexity of workforce onboarding, system access provisioning, and knowledge transfer requirements. The contract includes a 4-month base period with two optional 1-month extension periods, with the Contracting Officer committed to negotiating additional discounts prior to award despite GSA's prior determination that hourly rates are fair and reasonable. The specific award amount was not disclosed in the justification notice, though rates are subject to negotiation before finalization.
Notice text
Government Contact Center Services Logical Follow-On
Awarded contract 47QPCA26F0014 to unknown vendor for unknown amount on 2026-03-27.
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