Global Nurse Advice Line (GNAL) Services Bridge Contract
Closed Special Notice Posted
A later notice was posted: the Limited / Sole Source Justification from .
- Solicitation number
- NOI-PS-CD-25-0694
- Agency
-
Defense Health Agency
Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541990 All Other Professional, Scientific, and Technical Services
- PSC
- Q401 Medical- Nursing
- Place of performance
- Eden Prairie, Minnesota 55344, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency has published a Special Notice for a Global Nurse Advice Line (GNAL) Services Bridge Contract, which is intended as a noncompetitive award to OptumHealth Care Solutions, LLC under FAR 6.302-1 authority. This firm-fixed-price commercial contract would provide 24/7/365 telehealth nurse triage services to TRICARE beneficiaries worldwide. The services encompass registered nurse triage using evidence-based protocols, Military Treatment Facility appointment scheduling, urgent care referrals, provider locator services, and customer support. The contract is structured as a bridge to maintain continuity of existing services while the agency completes procurement activities for the next-generation GNAL program. The anticipated performance period includes a six-month base period from September 18, 2025 to March 17, 2026, with four additional three-month option periods extending through March 17, 2027.
The purpose of this Special Notice is to inform the marketplace of the Defense Health Agency's intent to award this contract noncompetitively while allowing interested parties to demonstrate their capabilities if they believe they can meet the requirements. Responses must be submitted via email by 4:00 PM EDT on August 9, 2025, with telephone responses explicitly prohibited. All responding vendors must maintain complete registration in the System for Award Management (SAM) with valid Unique Entity ID and CAGE codes. The notice specifically states that small business awards will not be considered under the identified NAICS code 541990. The government retains sole discretion in determining whether to compete the requirement based on responses received, and this notice does not constitute a request for proposals.
Notice text
The Defense Health Agency intends to award a Firm-Fixed-Priced contract under Commercial terms and conditions and on a noncompetitive basis under the authority of FAR 6.302-1; only one responsible source and no other supplies or services will satisfy agency requirements. Award is intended for:
OptumHealth Care Solutions, LLC
8 W. West ST
Baltimore, MD 21230-3723
Global Nurse Advice Line (GNAL) Services provide professional telehealth nurse triage services to all TRICARE beneficiaries across the globe 24/7/365. The services and personnel required to perform the requirements delineated below to include:
a. Continuous telehealth registered nurse triage based on evidence-based guidelines, algorithms or protocols to direct patients to the most clinically appropriate level of care including self-care, urgent care, and emergent care.
b. Specified MTF appointing services,
c. Customized MTF transfers to support the MTF’s capabilities,
d. Civilian TRICARE authorized urgent care referral services,
e. Civilian network provider and MTF locator support services, and
f. Customer service.
GNAL services and capabilities include: customized internal processes to direct callers based on their beneficiary status (Active Duty, Active Duty Family Member, Retiree, and Retiree Family Member) and TRICARE health plan.
The award would continue services currently performed under contract GNAL HT001124C0011, until the agency completes the solicitation phase, source selection evaluation phase and award of the GNAL-Next Generation effort. The agency anticipates a 6-month base period of performance effective 18 September 2025 to 17 March 2026 and four 3-month option periods effective 18 March 2026 to 17 March 2027.
This is not a request for proposals. Any interested party that believes it can meet the requirement described herein may identify their interest and capabilities in response to this notice. Responses must be submitted by email to the points of contact no later than 4:00PM EDT on 9 August 2025. Telephone responses and requests will not be accepted. A determination by the Government not to compete the requirement based on responses to this notice is solely within the discretion of the Government. The agency will not consider award of the requirement to small business under NAICS code identified in this notice.
All responding vendors must be registered to the System for Award Management (SAM). Complete SAM registration means a registered Unique Entity ID (UEI) and Commercial and Government Entity (CAGE) code.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Global Nurse Advice Line (GNAL) Services Bridge Contract | Limited / Sole Source Justification | |
| This notice | Special Notice |
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