Genesys Maintenance Renewal
Closed Solicitation Posted
- Solicitation number
- N0042124T0001
- Agency
-
Naval Air Warfare Center
Naval Air Systems Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Patuxent River, Maryland 20670, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Navy, Naval Air Systems Command, Naval Air Warfare Center seeks to award a firm fixed-price contract for recurring maintenance on Genesys licenses for the Automated Call Distribution system. The contractor will provide Genesys ACD maintenance from October 2026 through October 2027 in support of the National Help Desk system. Quotes are due by 12:00pm on October 10, 2023 and must be submitted via email. The evaluation will be based on price to the government along with confirming the offeror is an authorized Genesys reseller.
This requirement has been set aside for total small business and will be awarded on a brand name basis to Genesys or its authorized resellers. The place of performance will be at the Naval Air Warfare Center in Patuxent River, Maryland. The NAICS code is 541511 and PSC code is D302. The budget for this follow-on maintenance is estimated between $100,000-$250,000 to cover the one year period. Delivery of the maintenance services will commence in October 2026 upon award of the firm fixed price contract.
Notice text
Solicitation N0042124T0001 is issued as a Request for Quotation (RFQ). This action will be conducted under Federal Acquisition Regulation (FAR) Part 12 and Part 13 and this RFQ is a Total Small Business Set-Aside authority of FAR Part 52.219-6. The Government intends to purchase on a firm fixed-price basis, and to solicit and award the proposed purchase order on a brand name basis.
This requirement is for recurring maintenance on Genesys Licenses for the ACD (Automated Call Distribution) System. Genesys has proprietary rights to their software and is the only company capable of providing maintenance support for their systems. The proposed source is Genesys and its authorized resellers. Letter from Manufacturer confirming Authorized Reseller status is required and must be submitted with vendor's proposal.
Offerors must be registered in the System for Award Management (SAM) database prior to submission of an offer to be considered for award of any DoD contract. This may be accomplished electronically at https://www.sam.gov/portal/public/SAM.
The Government intends to award this on a brand name basis. All interested parties MUST submit a quote no later than 12:00 pm Eastern Standard Time, 10 October 2023. Award will be made on an all or none basis. All quotes/responses shall be submitted via email to Donna Owens at
donna.m.owens24.civ@us.navy.mil
.
Files
| File | Type | Posted |
|---|---|---|
| N0042124T0001 1155.pdf |
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