GE Muse EKG Software

The Department of Veterans Affairs Technology Acquisition Center is conducting market research for comprehensive information technology support services related to GE Muse EKG software and application servers at the El Paso Veterans Affairs Health Care System. The procurement seeks a contractor to provide dedicated technical support for GE Muse servers, web clients, software, and DICOM/HL7 interfaces that function as the Picture Archiving and Communication System (PACS) for the cardiology department. Key requirements include Monday through Friday technical support from 8:00 AM to 5:00 PM via email and phone, delivery of software updates and upgrades with clinical education, and compliance with extensive federal standards including Section 508 accessibility, IPv6 support, VA Critical Security Controls, zero-trust security architecture, and FIPS 140-2 cryptographic standards. The contractor must also meet supply chain security requirements such as software bills of materials and tamper-evident packaging, implement critical security patches within seven business days, and report any security incidents within one hour. This is a market research notice with interested parties required to submit capabilities statements to Medin Boljevic at medin.boljevic@va.gov by the March 25, 2026 deadline.

This pre-solicitation notice carries no set-aside designation and does not identify any current incumbents or specific award values. The contract structure consists of a 12-month base period with four optional 12-month renewal periods, providing a potential five-year engagement for qualified contractors. Performance work shall be conducted between 8:00 AM and 4:30 PM on weekdays, with the contractor responsible for all tools, equipment, technical information, and personnel necessary for assembly, repairs, and troubleshooting. The primary points of contact are Peter J. Castillo (VA Program Manager) at 915-564-6100 extension 5555, Newton Maloba (Contracting Officer), and Medin Boljevic (Contract Specialist) at 848-377-5305 and 848-377-5306 respectively. The opportunity is classified under NAICS code 541519 (Other Computer Related Services) and PSC code 7E20 (IT and Telecom services).