G009--Beneficiary Locator Services VA Live Insurance Outreach Services Philadelphia Office

The Department of Veterans Affairs is seeking vendors to provide beneficiary locator and outreach services to support the VA Insurance Service and Operations Center in identifying, locating, and contacting veterans or their next-of-kin to facilitate the distribution of insurance benefits. The scope of services includes obtaining current contact information for named beneficiaries, conducting research to identify alternate beneficiaries, obtaining contact information for alternate beneficiaries, and conducting outreach to beneficiaries to facilitate claims completion. These services are required to comply with the Faster Payment to Veterans Survivors Act of 2022 and will enable VA INS employees to disburse payments more efficiently and improve the accuracy and timeliness of claims processing. While the Pre-Solicitation Notice does not specify formal evaluation criteria, it indicates that ideal vendors should be certified as Service-Disabled Veteran-Owned Small Businesses (SDVOSB) or Veteran-Owned Small Businesses (VOSB) within SAM.gov and verifiable within the SBA database. The deadline for interested vendors to express their interest to the government point of contact, Contract Specialist Harrison "David" Carter at harrison.carter@va.gov or 407-487-6108, is February 11, 2026, at 2:00 PM Eastern Time.

This contract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses, though the government will accept indications of interest from non-small business certified entities. No incumbent contractor or current contractor information has been identified in this Pre-Solicitation Notice. The Pre-Solicitation Notice does not disclose estimated award values or budget ranges for this procurement. As of September 18, 2025, the VA INS inventory includes approximately 9,941 claims that may require locator and outreach services, broken down as follows: 2,442 claims for veterans whose deaths occurred 6 months to 1 year prior, 3,294 claims for deaths occurring 1 to 2 years prior, and 4,205 claims for deaths occurring more than 2 years prior. The place of performance is the VA's VBA Insurance Services office located at 5000 Wissahickon Avenue, Philadelphia, PA 19144, and a detailed Performance Work Statement will accompany the formal solicitation when it is published.