36C10D26Q0021_1.docx
DOCX document 16 KB Posted
- Attached to
- G009--Beneficiary Locator Services VA Live Insurance Outreach Services Philadelphia Office
- Solicitation number
- 36C10D26Q0021
- Issued by
-
Department of Veterans Affairs
About this file
This is a Presolicitation Notice for beneficiary locator and outreach services to support the VA Insurance Service and Operations Center (INS). The Department of Veterans Affairs seeks vendors to identify, locate, and contact veterans or their next-of-kin to ensure proper distribution of insurance benefits in accordance with the Faster Payment to Veteran's Survivors Act of 2022. Required services include obtaining current contact information for named beneficiaries, conducting research to identify alternate beneficiaries, obtaining contact information for alternate beneficiaries, and conducting outreach to facilitate claims completion. As of September 18, 2025, VA INS has an inventory of approximately 9,941 claims potentially requiring these services, distributed as follows: 2,442 claims for deaths occurring 6 months to 1 year prior, 3,294 claims for deaths occurring 1 to 2 years prior, and 4,205 claims for deaths occurring more than 2 years prior.
The solicitation number is 36C10D26Q0021 with a Product Service Code of G009 and NAICS Code 561611. The set-aside is designated for Service-Disabled Veteran-Owned Small Businesses (SDVOSBC). The place of performance is the VA's VBA Insurance Services office located at 5000 Wissahickon Avenue, Philadelphia, PA 19144. The response deadline for this presolicitation notice is February 11, 2026, at 2:00 PM Eastern Time. The contracting office is located in Washington, DC (ZIP 20006), with the point of contact being Contract Specialist Harrison "David" Carter at harrison.carter@va.gov or 407-487-6108. Ideal vendors should be certified as SDVOSB or VOSB entities within SAM.gov and verifiable within the SBA database, though indications of interest from non-small business entities will also be considered. A detailed Performance Work Statement will accompany the formal solicitation when published.
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Text version
Presolicitation Notice Presolicitation Notice
| SUBJECT* |
| Beneficiary Locator Services VA Live Insurance Outreach Services Philadelphia Office |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 20006 |
| SOLICITATION NUMBER* |
| 36C10D26Q0021 |
| RESPONSE DATE/TIME/ZONE |
| 02-11-2026 14:00 EASTERN TIME, NEW YORK, USA |
| ARCHIVE |
| 15 DAYS AFTER THE RESPONSE DATE |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| G009 |
| NAICS CODE* |
| 561611 |
| PLACE OF PERFORMANCE |
| Department of Veterans Affairs |
VBA Insurance Services
5000 Wissshickon Ave
Philadelphia PA
| POSTAL CODE |
| 19144 |
| COUNTRY |
| US |
CONTACT INFORMATION
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Veterans Benefits Administration Acquisition Directorate 1800 G Street NW Washington DC 20006
POINT OF CONTACT*
Contract Specialist Harrison "David" Carter harrison.carter@va.gov 407-487-6108
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
This Pre-Solicitation notice is to determine whether there are vendors capable of providing beneficiary locator support services to assist the VA Insurance Service and Operations Center (INS) in their effort to identify, locate, and find means of contacting either the veteran or their next-of-kin to ensure valuable insurance benefits are properly distributed.
In accordance with the Faster Payment to Veteran’s Survivors Act of 2022 (Public Law No. 117-313), VA INS requires locator and outreach services to assist with locating difficult to find beneficiaries and establishing contact with beneficiaries to facilitate the completion of claims. These services shall include obtaining current contact information for named beneficiaries, conducting research to identify possible alternate beneficiaries, obtaining current contact information for alternate beneficiaries, and conducting outreach to beneficiaries to provide information to facilitate completing claims.
The locator and outreach services will allow VA INS employees to efficiently and effectively disburse payments to beneficiaries who are entitled to VA Insurance proceeds faster and improve the accuracy and timeliness of claims processing.
As of September 18, 2025, VA INS has the following inventory of claims that may require locator and outreach services:
Timeframe Since Veteran’s Date of Death Inventory
| 6 Months to 1 Year |
| 2,442 |
| 1 to 2 Years |
| 3,294 |
| 2+ Years |
| 4,205 |
Details will be included in the performance work statement which will accompany the solicitation, when it is published. Interested vendors are encouraged to respond to the government point of contact via email to express their interest in competing to provide needed services. The ideal vendor will be certified as an SDVOSB or VOSB entity within SAM.gov and verifiable as such within the SBA database. However, indications of interest and a general summary of services provided may also be accepted from non-small business certified businesses.
The responses to this pre-solicitation will not be used to determine any eventual contract award. The award will be determined based upon criteria detailed in the actual solicitation, if issued for response by the government.
| *=Required Field |
| Presolicitation Notice |
Presolicitation Notice
File details come from the government source that posted it. Updated .