FSA Next Generation Financial Services Environment

The NextGen Financial Services Environment Solicitation for Component E (Solution 3.0 Business Process Operations) and Solicitation for Component F (Solution 2.0 Business Process Operations) are hereby combined. FSA is releasing one solicitation in Phase II combining Solutions 2.0 and 3.0 Business Process Operations.
In accordance with the Business Process Operations Phase II solicitation, the Past Performance volume shall be submitted by October 9, 2018. A final proposal due date for the remaining volumes may not be established until after the award of the NextGen Transitional Core Processing and Related Support Activities (previously referred to as Component D) and the Enterprise-Wide Digital Customer Care Platform (previously referred to as Components A & B). Offerors will be notified about the proposal due date(s) via a solicitation amendment.
The following vendors are eligible to participate in Phase II of the NextGen Financial Services Environment procurement:
91003118R0022 - Transitional Core Processing and Related Support Activities (Component D)
• General Dynamics Information Technology Inc (GDIT)
• Infosys Public Services Inc.
• Nelnet Diversified Solutions, LLC
• Pennsylvania Higher Education Assistance Agency (PHEAA)

91003118R0023 - Future State Core Platform (Component C)
• Accenture Federal Services LLC
• General Dynamics Information Technology Inc (GDIT)
• IBM Corporation
• Infosys Public Services Inc.
• Pennsylvania Higher Education Assistance Agency (PHEAA)

91003118R0024 - Business Process Operations (Component E/F)
• Edfinancial Services LLC
• General Dynamics Information Technology Inc (GDIT)
• Missouri Higher Education Loan Authority (MOHELA)
• Nelnet Diversified Solutions, LLC
• Oklahoma Student Loan Authority (OSLA)
• Pennsylvania Higher Education Assistance Agency (PHEAA)
• Teleperformance
• Trellis Company
• Utah Higher Education Assistance Authority (UHEAA)

In accordance with the Phase I solicitation, only those vendors selected in Phase I will be permitted to submit an offer in Phase II.
The solicitations have been posted on fbo.gov and can be found here:
Component D: https://www.fbo.gov/spg/ED/FSA/CA/91003118R0022/listing.html

Component C: https://www.fbo.gov/spg/ED/FSA/CA/91003118R0023/listing.html

Component EF: https://www.fbo.gov/spg/ED/FSA/CA/91003118R0024/listing.html
Due to security considerations, attachments will be distributed directly to the vendors selected to participate in Phase II.

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The NextGen Financial Services Environment Solicitation for the following components is hereby cancelled:

Component A: Enterprise-wide digital platform and related middleware
Component B: Enterprise-wide contact center platform, customer relationship management (CRM), and related middleware

This notice applies to Components A and B only.

The Government anticipates issuing a solicitation for an Enterprise-wide Digital and Customer Care Solution through NITAAC CIO-SP3 Government-Wide Acquisition Contract (GWAC) (https://nitaac.nih.gov/).

Any additional notices regarding the NextGen Financial Services Environment solicitation will be posted here.

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The NextGen Financial Services Environment Solicitation for the following components is hereby cancelled:

Component A: Enterprise-wide digital platform and related middleware
Component B: Enterprise-wide contact center platform, customer relationship management (CRM), and related middleware

This notice applies to Components A and B only.

The Government anticipates issuing a solicitation for an Enterprise-wide Digital and Customer Care Solution through NITAAC CIO-SP3 Government-Wide Acquisition Contract (GWAC) (https://nitaac.nih.gov/).

Any additional notices regarding the NextGen Financial Services Environment solicitation will be posted here.

The NextGen Financial Services Environment Solicitation for Component H: Enterprise-wide identity and access management (IAM), is hereby cancelled.

This notice applies to Component H only. Any additional notices regarding the NextGen Financial Services Environment solicitation will be posted here.

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The NextGen Financial Services Environment Solicitation for Component H: Enterprise-wide identity and access management (IAM), is hereby cancelled.

This notice applies to Component H only. Any additional notices regarding the NextGen Financial Services Environment solicitation will be posted here.

Amendment 04 to the NextGen Financial Services Environment Solicitation - Phase I - has been posted. The instructions for submitting hard copies have been clarified..

Amendment 04 to the NextGen Financial Services Environment Solicitation - Phase I - has been posted. The instructions for submitting hard copies have been clarified.

The full response to question 76, incorporated in the solicitation via Amendment 03, has been posted. Please note that for all responses posted in Amendment 03, similar questions were combined. The answers provided were intended to be responsive to all submitted questions, if relevant for responding to the solicitation..

The full response to question 76, incorporated in the solicitation via Amendment 03, has been posted. Please note that for all responses posted in Amendment 03, similar questions were combined. The answers provided were intended to be responsive to all submitted questions, if relevant for responding to the solicitation.

Amendment 03 to the NextGen Financial Services Environment Solicitation - Phase I - has been posted. The responses to questions are hereby incorporated into the solicitation. The due date for Phase I responses has been revised to April 18, 2018..

Amendment 03 to the NextGen Financial Services Environment Solicitation - Phase I - has been posted. The responses to questions are hereby incorporated into the solicitation. The due date for Phase I responses has been revised to April 18, 2018.

Amendment 02 NextGen Financial Services Environment Solicitation - Phase I - has been posted. Selection Factor 1 has been revised..

Amendment 02 NextGen Financial Services Environment Solicitation - Phase I - has been posted. Selection Factor 1 has been revised.

The NextGen Financial Services Environment Solicitation - Phase I - has been amended. The revised due date for questions is now February 28, 2018..

The NextGen Financial Services Environment Solicitation - Phase I - has been amended. The revised due date for questions is now February 28, 2018.

The NextGen Financial Services Environment Solicitation - Phase I - has been posted. All questions regarding this solicitation shall be submitted to MPDSETeam@ed.gov and received by the Government no later than 3:00PM Eastern on February 26, 2018.

Responses shall be submitted and received by the Government no later than 3:00PM Eastern on April 6, 2018.

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The NextGen Financial Services Environment Solicitation - Phase I - has been posted. All questions regarding this solicitation shall be submitted to MPDSETeam@ed.gov and received by the Government no later than 3:00PM Eastern on February 26, 2018.

Responses shall be submitted and received by the Government no later than 3:00PM Eastern on April 6, 2018.

FSA is requesting comments from potentially interested firms in the posted request for advanced market research information (see attached document "NextGen Request for Advanced Market Research Information"). Responses are due by 2 pm Eastern on January 4, 2018 to MPDSETeam@ed.gov..

FSA is requesting comments from potentially interested firms in the posted request for advanced market research information (see attached document "NextGen Request for Advanced Market Research Information"). Responses are due by 2 pm Eastern on January 4, 2018 to MPDSETeam@ed.gov.

FSA Next Generation Processing and Servicing Environment

Federal Student Aid (FSA), an office of the Department of Education (DOE), envisions a Federal Student Aid processing and servicing environment that will allow a more innovative approach to the delivery of services and information to its customers in a manner that meets customer expectations and improves how customers consume services and utilize different technology and media platforms. This approach is expected to further enhance borrower protections. The approach will also require the separation of database housing, system processing, and customer account servicing so that cost efficiencies can be achieved and current state-of-the-art technologies can be deployed and evolve in the future. FSA/DOE plans a financial services/student loan industry-wide collaborative information gathering effort and will engage various stakeholders and industry technology leaders as it moves along a timeline for future contracting and deployment. Interested parties are encouraged to register for automatic FBO notices on this page, to receive any future information, including market research and information gathering efforts.

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FSA Next Generation Processing and Servicing Environment

Federal Student Aid (FSA), an office of the Department of Education (DOE), envisions a Federal Student Aid processing and servicing environment that will allow a more innovative approach to the delivery of services and information to its customers in a manner that meets customer expectations and improves how customers consume services and utilize different technology and media platforms. This approach is expected to further enhance borrower protections. The approach will also require the separation of database housing, system processing, and customer account servicing so that cost efficiencies can be achieved and current state-of-the-art technologies can be deployed and evolve in the future. FSA/DOE plans a financial services/student loan industry-wide collaborative information gathering effort and will engage various stakeholders and industry technology leaders as it moves along a timeline for future contracting and deployment. Interested parties are encouraged to register for automatic FBO notices on this page, to receive any future information, including market research and information gathering efforts.