Front Desk Data Entry Specialist
Closed Solicitation Posted
- Solicitation number
- 2025-PZI-0047
- Agency
-
AFLCMC Hanscom AFB
Lifecycle Management Center, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561110 Office Administrative Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Hanscom AFB, Massachusetts 01731, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Air Force Materiel Command Lifecycle Management Center at Hanscom Air Force Base is seeking a Front Desk Data Entry Specialist to provide reception and administrative support services for the Military & Family Readiness Center (M&FRC). The contractor will perform duties including receiving telephone calls, greeting visitors, directing clients to appropriate program managers, scheduling M&FRC classes, and entering data into the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. Key qualifications include a minimum of one year of customer service experience, proficiency in Microsoft Office Suite applications, and understanding of military protocol and family systems. The position requires maintaining 85% data entry accuracy within two business days and answering 100% of phone calls during standard business hours. Proposals are due by 12:30 PM ET on July 29, 2025, and the contract will be awarded to the lowest-priced technically acceptable quote, with the first five lowest-priced quotes undergoing technical evaluation.
This opportunity is designated as a Total Small Business Set Aside under NAICS code 561110 with a small business size standard of $12,500,000. The incumbent contractor is Zartek Solutions LLC, currently performing with one full-time employee, and the total contract value is $216,911.20. The contract includes a base year from September 30, 2025 to September 29, 2026, with four consecutive one-year option periods extending through September 29, 2030, for a total potential 60-month performance period. The work requires 40 hours per week of on-site service during standard business hours (0800-1600, Monday through Friday). The place of performance is located at 10 Kirtland Street, Building 1240, Hanscom Air Force Base, Massachusetts 01731.
Notice text
3 versions
Update #3 · Latest ·
These services will consist of receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, direct clients to the appropriate program manager, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. This also includes performing clerical and administrative duties such as entering all required information/ data and maintaining currency within the AFFIRST database system.
Amendment 1: Updated PWS, Updated Wage Determinations and Q&A Responses
Amendment 2: Revised solicitation
Update #2 ·
These services will consist of receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, direct clients to the appropriate program manager, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. This also includes performing clerical and administrative duties such as entering all required information/ data and maintaining currency within the AFFIRST database system.
Amendment 1: Updated PWS, Updated Wage Determinations and Q&A Responses
Update #1 ·
These services will consist of receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, direct clients to the appropriate program manager, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. This also includes performing clerical and administrative duties such as entering all required information/ data and maintaining currency within the AFFIRST database system.
Files
| File | Type | Posted |
|---|---|---|
| Front Desk Data Entry Solicitation- Version 2.0.pdf | ||
| HAFB Front desk PWS Updated.pdf | ||
| Wage Determination 2015-4047 Rev 30.pdf | ||
| Front Desk QA _FINAL.xlsx | XLSX spreadsheet | |
| Front Desk Data Entry- Bid Schedule.xlsx | XLSX spreadsheet | |
| Front Desk Data Entry Specalist- PWS.pdf | ||
| Wage Determination.pdf | ||
| Front Desk Data Entry-Solicitation.pdf |
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