Front Desk QA _FINAL.xlsx
XLSX spreadsheet 24 KB Posted
- Attached to
- Front Desk Data Entry Specialist
- Solicitation number
- 2025-PZI-0047
About this file
This file is a Questions and Answers (Q&A) document for a Front Desk Data Entry Specialist solicitation for the Department of the Air Force Materiel Command Lifecycle Management Center at Hanscom Air Force Base. The recompete contract (FA283520P0047) is a 100% Small Business set-aside with a total value of $216,911.20, covering a base period and four option years. The incumbent is Zartek Solutions LLC, currently performing with 1 full-time employee (FTE).
The contract requires a Front Desk Data Entry Specialist to perform reception services at the Military and Family Readiness Center (M&FRC), including receiving telephone calls, greeting visitors, scheduling classes, providing information, and maintaining data entry in the AFFIRST database system. The position is full-time on-site, requires high school education or higher, and uses the Department of Labor Wage Determination 01041 for Administrative roles. Key requirements include 85% data accuracy, data entry within two business days, and familiarity with military culture. Resumes are not required for proposal submission but must be provided post-award. The solicitation has a 25-page limit for the entire proposal, including the technical proposal, bid schedule, and representations.
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Q&A
| Questions: | Answers: | |
| We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services? If not brand new, could you please provide the current / previous contract number? | This is a recompete under contract number FA283520P0047. | |
| Can you please tell me incumbent and value? | Zartek Solutions LLC is the incumbent. The total value, including the base period and all options, is $216,911.20. | |
| Could you please confirm if this is a new requirement or a recompete? If it is a recompete, we would appreciate it if you could share the following incumbent details: Incumbent contractor name, Contract number, Period of performance, Set-aside status, Any other relevant background | This is a recompete under contract number FA283520P0047. The incumbent is Zartek Solutions LLC, PoP is 30 Sept 20 - 29 Sept 25, 100% Small Business set-aside. | |
| Please clarify do we need to provide any key personnel resume as mentioned in the 12.0 QUALIFICATION SUBMITTALS 12.1 Resume 12.2 References, no less than three professional references. No personal references are allowed. | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Is there any incumbent/recompete or this is a brand-new project? If yes, could you please provide us with their award number or even if the customer bought similar services in the past. | This is a recompete under contract number FA283520P0047. | |
| Are resumes required to be submitted with the proposal? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Is there a specific SCA wage determination to be used for this contract? | 01041 | |
| Who is the incumbent contractor? What is the incumbent contract number? What is the GS equivalent for the Wage Determination for the position? What are the historical staffing levels, 2 FTE's? | The incumbent is Zartek Solutions LLC. FA283520P0047. Equivalency is GS-4/GS-5. Historically, 1 FTE. | |
| Ref. Solicitation, page 3, 17.,2. The quote in its entirety shall not exceed twenty-five (25) pages. a. Does the 25 pages include the technical proposal, certs/reps and the completed bid schedule? | Per page 3 of the solicitation, yes the page limit includes Technical Proposal, Completed Bid Schedule and Reps&Certs. | |
| Is there an incumbent performing these services, or is this a new requirement? If there’s an incumbent, can you please provide me with the award information, including name of incumbent and value, date and duration of the award? Are resumes required to be submitted with the proposal? Is there a specific SCA wage determination to be used for this contract? | This is a recompete for contract FA283520P0047, currently held by Zartek Solutions LLC. The period of performance (PoP) is 30 Sep 2020 to 29 Sep 2025, with a total value (base + options) of $216,911.20. Resumes are not required with the proposal but will be required post-award, prior to the appointment of any contracting employee. SCA Wage Determination 01041 applies. | |
| Is there an incumbent performing this work, and, if so, what is the current award number? | This is a recompete under contract number FA283520P0047. | |
| Which company, consultant, and/or category of federal employee has performed this work in the past 18 months? | The incumbent is Zartek Solutions LLC. | |
| How long has the incumbent contractor personnel worked in this role? (This information is necessary to determine amount of Leave mandated by the Dep’t of Labor’s Wage Determination.) | The incumbent contract was awarded in Sep 2020. | |
| Is there no-cost parking within walking distance of the government’s worksite? If not, what are the parking options? | Yes, there is parking available at no cost. | |
| Can offerors include a brief pricing narrative (e.g., methodology and compliance with federal regulations) alongside the completed Bid Schedule to support the Government’s evaluation of price reasonableness and realism? | Yes. | |
| What is the preferred DOL Service Contract Act (SCA) Wage Determination (WD) Occupation Code for (OC) each contract position? | 01041 | |
| What DOL SCA WD Occupation Code for was used for the contract position in the incumbent contract(s)? | 01041 | |
| Will the government please update the included DOL wage determination to the most recently issued version, which is WD No. 2015-4047, revision 30, issued 7-8-2025? | Yes, the solicitation has been amended to reflect this change. | |
| Can the government please confirm that the awardee must pay/provide the assigned contractor personnel the SCA-prescribed Health and Welfare benefits at the rate of the applicable Wage Determination? | Yes, confirmed. | |
| Is this is a follow-on requirement or a new contract? If it is a follow on contract, could you please provide the incumbent contract number and the awarded price? | This is a recompete under contract number FA283520P0047. The total value, including the base period and all options, is $216,911.20. | |
| How many people are currently working under this contract? | 1 FTE | |
| How many people are required to perform under this contract? | 1 FTE | |
| Please confirm what would be the contractor employee(s) education qualification requirement for this role? | High school, HSE or higher | |
| Does the contractor employee(s) needs to travel to attend training/seminar overseas? If so, who will cover the cost(s)? How many days the training will be (e.g. how many days in a year)? | No, the contracted employee will not be required to travel. | |
| Can you confirm whether training will be provided for AFFIRST and TAP systems beyond initial orientation, especially if the proposed candidate is otherwise fully qualified but unfamiliar with these Air Force-specific platforms? | Yes, training is provided. | |
| In the event situational telework is triggered (as mentioned in PWS Section 5.1.5), will the Government provide VPN access and remote support, and will expectations regarding data entry and customer service change in any way? | Yes, VPN will be provided. Microsoft TEAMs will be available to make incoming and outgoing phone calls. | |
| What is the preferred invoicing cycle (monthly, biweekly, etc.) for this contract, and will timekeeping or deliverable validation be required prior to invoice submission via WAWF? | Monthly, timecard verification preferred. | |
| Does the Government anticipate sponsoring the selected individual through the CAC and background investigation process if they do not currently hold base access credentials, or should offerors only propose candidates who already possess a valid CAC? | Yes, although offerors are responsible for financial costs/completion of background investigation. | |
| PWS Section 5.1.3 tasks the contractor with maintaining the front desk appearance. Will janitorial services be handled separately by base services, or are custodial tasks expected of the contractor? | Custodial services are provided; however, as part of front desk appearance the member will be asked to take out their personal trash, conduct any on-the spot vaccuming and dust furniture as needed. | |
| Is there an incumbent? If so, what is the contract number, name, and awarded amount? | This is a recompete under contract number FA283520P0047. The total value, including the base period and all options, is $216,911.20. | |
| Is this solicitation a new requirement? If not, what is the existing contract number? | This is a recompete under contract number FA283520P0047. | |
| How many full-time positions are you seeking with this procurement? | 1 FTE | |
| Which labor category(ies) (LCATs) should we use from the Wage Determination (WD) for the FTE(s)? | Administrative, 01041 | |
| Will staff need a security clearance? If so, what level of clearance will be needed? | No. | |
| Does past performance need to be included? | No past performance is required. | |
| Is this a new contract initiative? | This is a recompete under contract number FA283520P0047. | |
| If not, who is the current contract holder and what is the contract number? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. | |
| Is there currently an incumbent contractor providing the services? If so, how long has the incumbent been providing the services? | The current contract was awarded in Sep 2020. | |
| Is a resume required for the proposed Front Desk Data Entry Specialist? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Is there an incumbent or is this a new requirement? If there is an incumbent, can you provide the contractor and contract number? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. | |
| Can the Government clarify the process and expected timeline for gaining AFFIRST system access for a new hire? Are there any certifications or training prerequisites required prior to system access? | Timeline for a Common Access Card is 1-2 weeks after background check, timeline for AFFIRST access is same-day CAC is approved. Intermediate system access is granted to complete mandated security training, then system access is permitted. | |
| If telework becomes necessary, will the Government provide remote access credentials, and is there a standard remote desktop environment or VPN the contractor must use? | Yes, the Government will provide a computer with a VPN for access. | |
| Can the Government provide a sample or template of the monthly data entry report referenced in PWS Section 10.1? | No. | |
| Are there any specific metrics or KPIs the Government is looking to track in the client usage report (e.g., appointment types, TAP attendance, service categories)? | Number of phone calls/e-mails in common mail box, actions taken for each, minutes and types of services provided for walk-ins. | |
| Will the contractor be working alongside government civilian employees or other contractors at the M&FRC? If so, is there any coordination protocol we should follow? | Yes, the contractor will work with DoD Civilians. Coordination should be with M&FRC Flight Chief. | |
| If we submit a candidate within 30 days but the onboarding process exceeds that due to Government background checks, will we still forfeit billing for that period? Or is submission sufficient to retain billing rights? | Submission is sufficient to retain billing rights with verification of background check progress. | |
| Can you confirm if the required fringe benefit amount ($4.98/hour) is expected to be paid directly to the employee, or can it be applied toward the employer’s cost of benefits or paid out as cash in lieu? | No. This is a firm fixed price contract. All fringe costs should be incorporated into CLIN pricing. | |
| Can you confirm whether invoicing will be monthly and paid via Wide Area Workflow (WAWF), and what the average processing time for payment is? | Invoices will be paid monthly via WAWF. Processing time varies based on availability of Government personnel and validity of the submitted invoice. | |
| Does the candidate need to have an active CAC prior to contract start, or will the Government initiate the process post-award? | A CAC will be issued post-award. | |
| What is the average turnaround time for the background check required for base and system access? | Contractor is responsible for background check completion, average timeframe is 1 month. | |
| If the full-time employee needs temporary coverage (e.g., PTO), would a cleared part-time backup or temp staff be acceptable to maintain continuity of services? | No. | |
| Does the Government anticipate any grace period or transition period for onboarding a new hire before full productivity is expected? | Yes. | |
| Will the M&FRC provide any orientation or point-of-contact support to help new staff acclimate to base operations and expectations? | Yes, the Flight chief. | |
| Is there a current incumbent or anyone currently working in this role? Previous contract award number? Award amount? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. The base and all options value is $216,911.20. | |
| Just to confirm: Should the Technical Proposal and Bid Schedule be submitted as separate documents or combined into one file? | There are no formatting requirements. | |
| If attachments (e.g., resumes or certifications) are included, do they count toward the 25-page limit stated in the Instructions to Offerors? | The page limit includes Technical Proposal, Completed Bid Schedule and Reps&Certs. | |
| We understand this is a SCA position, which applies - EO 14026 or EO13706? | Both Executive Orders apply to this contract. | |
| Will the Government please clarify how they would like Factor 1 - Technical Factor & Fcator 2- Price to be submitted? Does the Government want it all in one document/ files (Technical submitted as one file and Price [bid schedule] submitted in another file, but still within the same email)? | There are no formatting requirements. | |
| Can the Government please clarify what the 25 page limit refers to? Does this limitation apply to the Technical and Price separately? | The page limit includes Technical Proposal, Completed Bid Schedule and Reps&Certs. | |
| Will the Government please confirm that the required Representations and Certifications wil not be counted against the 25 page limitation? | The page limit includes Technical Proposal, Completed Bid Schedule and Reps&Certs. | |
| Will the Government please confirm that the canidate resume will not count against the 25 page limitation? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Will the Government please consider extending the due date for this opportunity to reflect adequate time for Offeror's to adjust their responses accordingly ro pending Q&A responses? | Adequate time has been set aside to allow for the question-and-answer period, along with receiving quotes. | |
| Can the Government please confirm if there are any file size limitations that will affect/restrict its ability to receive and open documents ia email? | 20MBs | |
| Is this a new or existing requirement? If existing, please provide the current/incumbent contract number. | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. | |
| Could you please confirm whether this position allows for remote performance, or if on-site presence is required. | Full time on-site only. | |
| Will the contractor receive access to a training environment or sandbox for AFFIRST and TAP prior to the start of performance? | No, access is not permitted prior to CAC issuance. | |
| Are there any specific performance metrics (e.g., data accuracy, timeliness) associated with data entry tasks? | 85% accuracy, data entry within 2 business days. | |
| In the event of mandated telework, will the government provide remote IT support and secure access (e.g., VPN)? | Yes, the Government will provide a computer and VPN for access. | |
| Are there any minimum technical requirements for the contractor’s remote work environment? | This position is full-time on-site. In the event telework is granted, equipment will be provided. | |
| What is the estimated timeline for obtaining a Common Access Card (CAC) and network access for new personnel? | 1-2 weeks after start date. | |
| Will the contractor be allowed to perform any duties while awaiting full access? | Duties cannot be performed while awaiting base access, training for duties can be performed while awaiting network access. | |
| If a replacement is identified but delayed due to background checks, will the contractor still forfeit invoicing rights for that month? | No. | |
| Is temporary or part-time support permissible during the vacancy period? | No. | |
| Could you confirm the fringe benefit requirements for this position? | This is a firm fixed price contract. All fringe costs should be incorporated into CLIN pricing. | |
| Is there an incumbent, and if so, how long has their current employee been working? What is the current contract award amount and for how many years, and contract number? | This contract was established in 2020 for a base and 4, one year, option year periods. The current contract number is FA283520P0047. The base and all options value is $216,911.20. | |
| Is E.O. 14026 still in effect? | Yes. | |
| Can you please state the requested labor category required in the WD. | Administrative, 01041 | |
| Can a 1099 contract person be used for this requirement or does it have to be a W2 employee? | Yes, independent contractors can be used. | |
| Is there a DD-1499 that must be signed and submitted with proposal? | No. | |
| Is there a SF-30 that must be signed and submitted with proposal? | No. | |
| In the Solicitation it states: b. Shall complete and provide representation IAW FAR 52.204-24, and provide additional disclosures, if applicable. See pages 5 through 8 of this document for full provision. c. Shall complete and provide representation IAW FAR 52.204-26, and provide additional disclosures, if applicable. See pages 8 through 8 of this document for full provision. | ||
| d. Shall complete and provide representation IAW DFARS 252.204-7017 and provide additional disclosures, if applicable. See pages 8 through 9 of this document for full provision. Question: If these are not applicable, can we just state “Does Not” apply or do you need all the sections? | Vendors shall fill out the highlighted yellow sections within each clause/provision and submit. | |
| Is there an incumbent contractor? | The incumbent is Zartek Solutions LLC. | |
| If there is an incumbent contractor, can the government provide the contractor's name, contract number, period of performance, and contract value? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. The base and all options value is $216,911.20. PoP is 30 Sept 20 - 29 Sept 25. | |
| A Service Contract Act Wage Determinations document was distributed with the Solicitation, but a Labor Category (LCAT) was not specified. Can the government specify the Labor Category that offerors need to utilize? | Administrative, 01041 | |
| The Department of Labor’s (DOL) Wage and Hour Division (WHD) has again issued new Service Contract Act (SCA) health and welfare (H&W) rates. Effective July 7, 2025, WHD increased the prevailing H&W fringe benefits from a rate of $5.36 per hour to $5.55 per hour. Is there a new SCA WD document they will share? Will this increase be in effect for this contract? | Yes, the solicitation has been amended to reflect this change. | |
| Can the government confirm the number of personnel (headcount) to be staffed for the Front Desk Data Entry Specialist position? | 1 FTE. | |
| Are candidate resumes required for the bid submission? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Do we need to submit qualification submittals mentioned in section 12 of the PWS (resume and references) within the proposal? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| If candidate resumes are required, is there a minimum or maximum number of resumes required for the submission and, if so, what are the minimum or maximum number of required candidate resumes? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| If candidate resumes are required, is there a page limit for each resume? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| If candidate resumes are required, are they required to be included in the Technical Quote volume or are they required to be submitted in a separate volume? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| If candidate resumes are required, are the resumes excluded from the twenty-five (25) pages page limit for the entire quote? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Are the volume document cover sheet, cover letter, and Table of Contents excluded from the page count? | No. | |
| Are past performance contract examples required as part of the Technical Proposal? | Past performance is not required. | |
| If past performance contract examples are required as part of the Technical Proposal, can the government provide requirements for the content of the past performance examples, including page limit for each example citation? | Past performance is not required. | |
| We did not see any requirements specifying the format for the response volumes. For all response volumes, can the government confirm any formatting requirements such as font type and size, margins, etc.? | There are no formatting requirements. | |
| The Combined Synopsis Section 17 (point 3) lists the required response document as "i" Technical Proposal and "ii" Completed Bid Schedule. Section 17 (point 1) states "Please provide your price quote on the attached bid schedule". Does this does not mean that the requirement is to complete and submit the Excel file "Bid Schedule" as the only response document for "ii. Completed Bid Schedule", and a narrative cost/price volume (including an embedded Bid Schedule pricing table) is NOT required? | The provided bid schedule is a required as part of proposal submittal. | |
| The Combined Synopsis/Solicitation Section 17 (point 3) lists the required response document as "i" Technical Proposal and "ii" Completed Bid Schedule. Section 17 (point 1) states, "Please provide your price quote on the attached bid schedule". If a narrative cost/price volume (including an embedded Bid Schedule pricing table) is required, can the government provide requirements on content and format? Do offerors need to submit the completed Excel file or embed the table into word and submit as PDF? Please clarify the requirements. | Please complete the provided bid schedule as an excel file, as part of your submittal. | |
| Can the government confirm that there is no SF-1449 to be signed and submitted? | There is no SF-1449 to be signed and submitted. | |
| The Instructions to Offeror require submission of representations 52.204-24, 52.204-26, 252.204-7017. Are these representations to be submitted as part of the Technical proposal? Or would the government accept sam.gov Reps and Certs? | These provisions must be submitted and will be counted toward the 25-page limit. Reps and Certs must also be submitted along with all other listed documentation. | |
| The Instructions to Offeror require submission of representations 52.204-24, 52.204-26, 252.204-7017. If these representations are to be submitted as part of the Technical proposal, are these pages excluded from the twenty-five (25) page count limit for "the quote in its entirety"? | These provisions must be submitted and will be counted toward the 25-page limit. | |
| The Instructions to Offeror require submission of representations 52.204-24, 52.204-26, 252.204-7017. If these representations are not to be submitted as part of the Technical proposal, can they be submitted as a separate submission document? | These provisions must be submitted and will be counted toward the 25-page limit. | |
| The Instructions to Offeror require submission of representations 52.204-24, 52.204-26, 252.204-7017. If these representations are not to be submitted as part of the Technical proposal, are these pages excluded from the twenty-five (25) page count limit for "the quote in its entirety"? | These provisions must be submitted and will be counted toward the 25-page limit. | |
| In Combined Synopsis Sections 17. 3.b.-c., each requirement includes the phrase "...and provide additional disclosures, if applicable." If the offer does not understand any additional FAR disclosures to be applicable because their FAR disclosures are up to date in SAM.gov, can the government confirm that the three cited disclosures are the only disclosures (52.204-24, 52.204-26, 252.204-7017) are the only disclosures required to be submitted with their proposal? | Vendors shall fill out the highlighted yellow sections within each provision and submit. | |
| Are there any recurring performance challenges or service gaps under the current contract that the government would like improved in the follow-on effort? | The Government is not authorized to disclose information regarding other contractor's past performance. | |
| What areas of customer service or administrative support are most critical to mission success — and where has performance fallen short in the past? | Familiarization with military culture and customer support are most critical to mission success. | |
| Are there any lessons learned from prior contractor transitions such as either onboarding or offboarding that the government would like the next contractor to be aware of or improve upon? | Communication is important to successful onboarding. | |
| What has been the most frequent source of customer complaints or dissatisfaction (e.g., delays in response, scheduling conflicts, record errors, etc.)? | The Government is not authorized to disclose information regarding other contractor's past performance. | |
| Has the government been satisfied with the incumbent’s communication and issue escalation protocols, or are there changes desired in contractor-Government interaction? | The Government is not authorized to disclose information regarding other contractor's past performance. | |
| Does the Government anticipate the use of any additional systems, platforms, or software tools beyond those outlined in the PWS? | Microsoft office suites, Zoom.gov | |
| Will the incumbent contractor’s personnel be eligible for transition/hire under the new contract, or is the government anticipating full staff turnover? | The incumbent is eligible for hire under the new contract. | |
| Is the incumbent eligible to bid? | Yes. | |
| I assume you are happy with the individual's performance? | The Government is not authorized to disclose information regarding other contractor's past performance. | |
| Is there an incumbent filling this position? | Yes. | |
| Is there an incumbent contractor? | Yes. | |
| If so, can the government please provide the incumbent contract number, contract amount and incumbent contractor name? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047. The base and all options value is $216,911.20. | |
| How many FTEs are currently working on this contract? | 1 FTE. | |
| Are all positions currently filled? If not, how many vacancies exist? | All positions are currently filled . | |
| Per Performance Work Statement (PWS), Section 4.1 refers to the Contractor shall provide “reception services for M&FRC Reception Center” and PWS, Section 1.0 Scope of Work refers to the “Military and Family Readiness Center”. Can the Government please clarify if the two locations of M&FRC Reception Center and Military and Family Readiness Center are one in the same location? | The Military and Family Readiness Center(M&FRC) is the performance building location. The Reception Center is the location within the building where work will be performed. | |
| PWS, Section 5.1 refers to the Front Desk/Data Entry Specialist watching for opportunities to raise awareness of M&FRC programs and services. Can the Government please confirm that the contractor personnel will be provided details of the M&FRC programs and services, as necessary for the contractor personnel to satisfy this requirement? | The contractor personnel will be provided details and made aware of all programs and services provided by the M&FRC. | |
| Is there an incumbent for this position? If so, can the Government share the contract number? | The current contract number is FA283520P0047. | |
| If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e. Non-displacement of Qualified Workers Under Service Contracts)? | No. | |
| Backfill/Absences: What is the policy for backfill coverage during illness, vacation times, or other reasons in which the key personnel may be absent? Is a Backfill required at all times or after a certain number of days? | Backfills will not be required. | |
| Is there a particular Wage Determination job title preferred by the Government? | Administrative, 01041 | |
| Are resumes required to be submitted with offers? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Are resumes required with the proposal response? The solicitation directions don’t state a resume is required, but PWS 12.0 states “Resume: Resume +12.2 References, no less than three professional references.” Are these required with proposal submission or upon contract award? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Are resumes with references needed for the proposal submission? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Are there specific instructions for formatting the technical proposal? | There are no formatting requirements. | |
| May we ask the Government if you are satisfied with the current services being performed? | The Government is not authorized to disclose information regarding other contractor's past performance. | |
| Are past performance references required for the proposal? | Past performance is not required. | |
| What is the current contract value for this contract? Who is the current vendor performing services? | The incumbent is Zartek Solutions LLC. The base and all options value is $216,911.20. | |
| Is the position currently filled or vacant? | The position is currently filled. | |
| For submission, please confirm that the only FAR/DFAR clauses that must be submitted with the proposal include FAR 52.204-24, FAR 52.204-26, and DFARS 252.204-7017. | Vendors shall fill out the highlighted yellow sections within each provision as well as submitting all other documentation listed. | |
| Can the government please confirm which wage determination labor code and category the current services are being performed? | Administrative, 01041 | |
| Is the labor code title data entry operator I or data entry operator II? | Administrative, 01041 | |
| What type of contract is contemplated for this requirement? Firm-fixed price? Time and Materials? | Firm-fixed Price. | |
| So that the government may compare proposals based on similar hours of support (which could vary based on contractor vacation time), would you advise as to how many hours we should price per year? Should we assume 1,912 hours per year to allow for the 11 holidays and 2 weeks of vacation? | Yes | |
| Can you confirm whether the three professional references required with the resume must be signed letters or simply contact details included in the resume? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Under what specific conditions would situational telework be permitted, and is there Government-furnished equipment (e.g., VPN, laptops) available for remote use? | This position is full time on-site only. Telework may only be permitted due to unsafe working conditions (ie heat or a/c out during extreme temps) or national emergencies/disasters. | |
| In case the initially proposed candidate becomes unavailable after submission, is there a deadline or protocol for providing a substitute? | This would be considered a vacancy, 30 days from initial vacancy. | |
| Is there an incumbent currently performing this work? If so, could you share the contract number or incumbent name for context? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047 | |
| Is this a new or a continuing requirement? | This action is a recompete. | |
| If this is a continuing requirement, who is the incumbent contractor? | The incumbent is Zartek Solutions LLC. | |
| If there is an incumbent, can the government provide a contract number? | The current contract number is FA283520P0047. | |
| What is the occupational code and title for the Wage Determination? | Administrative, 01041 | |
| Do any of the positions require a secret clearance? | No. | |
| Is the Bid Schedule spreadsheet included in the 25-page limit? | Yes. | |
| Is the completed IAW FAR 52.204-24 included in the 25-page limit? | Yes. | |
| Is the completed IAW FAR 52.204-26 included in the 25-page limit? | Yes. | |
| Is the completed IAW DFARS 252.204-7017 included in the 25-page limit? | Yes. | |
| If applicable, could you please provide the incumbent contractor's name and the current contract number associated with this requirement? | The incumbent is Zartek Solutions LLC. The current contract number is FA283520P0047 | |
| Regarding Section 2.0 of the PWS, which states:“Services shall be performed 40 hours per week, during the times M&FRC is open which currently is Monday through Friday from 0800–1600. Lunch breaks will be for thirty minutes and must be taken between the hours of 1100–1300.”Can you please confirm if the 40 hours per week includes the lunch break, or if 40 productive hours are required exclusive of lunch? Based on the stated office hours (0800–1600), it appears only 8 hours are available each day. Should the 30-minute lunch be considered unpaid, making total productive hours 37.5 per week? | Member ideally perform 8 hours of work (not including 30 min lunch break), and may operate outside of normal open hours to fulfill that which can be data/front desk appearance time. Example: 0730-1600, 0800-1630. But hours of duty must include time frame of 0800-1600. | |
| Does the 25-page limit apply to the entire quote or only to the Technical proposal? Please confirm. | The entire submission. | |
| Could you please confirm whether resumes are required to be submitted with the proposal? If so, should they be included within the 25-page limit of Technical proposal or as a separate attachment? | Resumes are not required for proposal submittals, but are required along with references post award, prior to appointment of contracted employee. | |
| Could you please clarify where the representations (FAR 52.204-24, FAR 52.204-26 and DFARS 252.204-7017) should be provided? Should they be submitted as a separate document or included within the proposal? | These provisions must be filed out and submittd along with the other listed attachments. | |
| Would you please confirm if a price narrative is required as part of the proposal submission? | A price narrative is not required. | |
| Would you please clarify where we are required to include our SAM, CAGE, and UEI information in the proposal? Would it be acceptable to provide this information in an Executive Summary in Technical Proposal? | There are no formatting requirements. Within the technical proposal would be acceptable. |
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