FOIA - Case Management
Open Pre-Solicitation Posted
- Solicitation number
- N31975FIOACMFY27
- Agency
-
Naval Supply Systems Command
Department of the Navy, Department of Defense
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Washington, District of Columbia 20350, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
Department of the Navy Naval Supply Systems Command anticipates procuring a cloud-based Freedom of Information Act case management system with contact center, program management, technical support, and hosting services, with responses to this sources sought notice due November 5, 2026 at 10:00 AM EST. No set-aside is used, and the Government plans a single-award, firm-fixed-price commercial-item contract. Naval Supply Center Fleet Logistics Center Norfolk issued the RFI for a requirement that the draft Performance Work Statement assigns to the DON Office of the Chief Information Officer. No award will result from this announcement, and respondents will not be notified of results.
The draft PWS requires a commercial SaaS solution with FedRAMP Moderate authorization, transitioning to DoD Impact Level 4 or higher by September 25, 2028. Required capabilities include role-based access control, low-code/no-code workflows, and enterprise licensing at firm fixed price with no user account limitations, supporting approximately 150 Full-Time Equivalent personnel (500 individuals). The solution must integrate with FOIA.gov, Login.gov, Pay.gov, and DON systems via APIs, comply with Section 508, DoD Directive 5015.2, and NARA Electronic Records Management regulations, and include data migration from the incumbent system and potential future systems. Performance is 100% at contractor site. Help desk coverage runs Monday through Friday, 7:00 a.m. to 5:30 p.m. Eastern, with resolution within three business days. Training includes live instructor-led sessions for approximately 500 DON employees and 50 administrators, plus on-demand video.
The draft PWS describes a base period of May 1, 2027 through September 25, 2027 for system build and training, followed by four one-year option periods, with phase-in by August 1, 2027 and full operations commencing September 25, 2027. The RFI describes one 12-month base period and four 12-month option years commencing September 25, 2027. The incumbent contract expires September 25, 2027. No determination has been made on use of Seaport NxG, GSA schedules, or GSA 8(a) STARS III. The source states no contract value. The NAICS code is 541519 with a small business size standard of $34.0 million, and the PSC is DA01.
Responses go electronically to Kristen Dunlow at kristen.m.dunlow.civ@us.navy.mil, referencing N31975FIOACMFY27, and must not exceed ten pages in 12-point font. Submissions must include company information, CAGE code, UEI, business size classification, rough order of magnitude, SAM registration, a capability statement with past performance from the last five years, FedRAMP or DoD/DoW Impact Level authorization status, prime or subcontractor intent, and technical questions or suggestions.
Notice text
This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the "Solution"). The Solution shall serve as the modern, long-term successor to the Department of the Navy's (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.
Files
| File | Type | Posted |
|---|---|---|
| Attachment II - Draft Performance Work Statement.pdf | ||
| Attachment I - Request for Information.pdf |
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