Firm Fixed-Price, Non-Personal Service Type, Commercial Service contract to provide InformaCast Advanced Notification Enterprise Maintenance Renewal for the Great Plains Area Office, Office of Information Technology, Aberdeen, South Dakota.

The Indian Health Service, Department of Health and Human Services, intends to solicit a one-year Firm Fixed-Price, Non-Personal Service commercial contract for InformaCast Advanced Notification Enterprise Maintenance Renewal services supporting the Great Plains Area Office in Aberdeen, South Dakota, with a capability statement due date of July 10, 2026. No set-aside is anticipated.

The requirement covers maintenance and support subscription services for InformaCast, an enterprise mass notification system integrated with Voice over Internet Protocol infrastructure that delivers critical emergency notification, operational messaging, and safety communications across Indian Health Service healthcare facilities including hospitals and clinics. The contractor shall furnish all subscription maintenance services, software updates, patches, bug fixes, version upgrades, technical support services, and access to vendor support portals and knowledge resources. Performance occurs remotely to support Great Plains Area facilities located at 115 4th Avenue, SE, Aberdeen, South Dakota 57401. The contractor must maintain 100% continuous subscription coverage, deliver 100% of eligible software releases and manufacturer-issued bug fixes, ensure no loss of functionality attributable to support deficiencies, maintain compatibility with existing VoIP infrastructure and licensed endpoints, and provide technical support during vendor-supported business hours. The system must remain operational for emergency and operational notifications with no service interruptions due to contractor failure.

The contractor must comply with all Federal information security requirements, HHS and IHS cybersecurity policies, and ensure software updates do not introduce security vulnerabilities. The anticipated NAICS code is 541519 (Other Computer Related Services), PSC DA10. Interested parties, including Indian Small Businesses Economic Enterprises, Indian Economic Enterprises, and other small businesses, must submit capability statements not exceeding 10 single-sided pages by July 10, 2026, at 5:00 p.m. Central Time to William Kohl, Contract Specialist, at William.Kohl@ihs.gov. Contact Edwin Harris, IT Specialist, at Edwin.Harris@ihs.gov or 605-355-2501 for technical questions.